Remote Admissions Advisor & Enrollment Specialist

UMass Global; United States; Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Remote options

Flexible schedule

Paid holidays

Tuition discounts

Job summary

UMass Global is hiring Enrollment Associates to engage prospective students via calls and chats, guiding them through admissions and program information. You will maintain CRM records and provide exceptional customer service to meet enrollment KPIs.

The role requires strong communication, active listening, and the ability to work with a flexible schedule. Remote opportunities are available for eligible candidates.

Qualifications

• Strong understanding of UMass Global and its student population.
• Excellent listening and communication skills.
• Proven ability to handle high-volume calls with professionalism.

Responsibilities

• Build rapport with prospective students and meet KPI targets.
• Provide information on admissions and programs via phone and web.
• Assist with enrollment and update CRM with accurate data.
• Handle difficult calls with minimal escalation and follow-up as needed.
• Input and verify customer information across systems.

Skills

Active listening

Consultative selling

Communication

Telephone etiquette

Product knowledge

CRM software

Typing 25+ wpm

Adaptability

Team player

Customer service

Education

Associate’s degree or equivalent

Tools

CRM systems

Job description

UMass Global is hiring Enrollment Associates to engage prospective students via calls and chats, guiding them through admissions and program information. You will maintain CRM records and provide exceptional customer service to meet enrollment KPIs.

The role requires strong communication, active listening, and the ability to work with a flexible schedule. Remote opportunities are available for eligible candidates.