Remote - Account Recovery Specialist (Florida Only)

Reliant Capital Solutions, LLC; West Virginia; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Account Recovery Specialist to join their remote team. This role offers the opportunity to engage with consumers, assisting them in managing their delinquent accounts with a consultative approach. You'll be part of a supportive culture that values integrity and strong work ethics, while also enjoying a competitive hourly pay starting at $15 to $18, plus uncapped performance commissions. With a commitment to professional growth and a comprehensive benefits package, this position is perfect for self-motivated individuals looking to make a difference in people's financial lives. Join a company recognized for its ethical practices and commitment to employee development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Holidays

Paid Training

Performance Commission

Qualifications

• 1+ years experience in Collections, Sales, or Customer Service preferred.
• Strong verbal communication and negotiation skills required.

Responsibilities

• Engage consumers to assist with managing delinquent accounts.
• Negotiate to resolve balances while maintaining compliance.

Skills

Verbal Communication

Negotiation

Customer Service

Problem Solving

Computer Skills

Punctuality

Education

High School Diploma or GED

College Degree

Tools

Auto Dialer System

Databases

Software Packages

Job description

Remote - Account Recovery Specialist (Florida Only)

Job Category: Operations

Requisition Number: REMOT001050

• Posted: November 26, 2024
• Full-Time

Reliant Capital Solutions is now hiring a remote Account Recovery Specialist for residents of Florida.

Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect?
Are you a problem solver and enjoy helping people overcome challenges?
Are you self-motivated and driven to strive to meet performance goals?
If you answered, “Yes” then we want YOU to join our team!

About This Role

• Work schedule: Monday – Friday, 8am to 5pm/10am to 7pm EST (two late nights required), with occasional Saturday morning hours.
• Engage consumers and assist them with managing their delinquent accounts.
• Using a consultative approach, help consumers identify the most suitable solutions.
• Negotiate to resolve the balance due in the best interests of all parties.
• Create a sense of urgency using a customer service demeanor.
• Remain compliant, positive, and professional at all times.

We Offer

• Hourly pay: starting at $15 - $18/hour with uncapped performance commission!
• Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays.
• Professional Growth: Reliant is committed to individual growth and advancement.
• Full-time work: (40 hours per week) schedule.
• Paid Training: designed to set you up for success Day 1!
• Supportive team and collaborative culture.

What You’ll Do

• Provide methods and solutions with consumers to resolve delinquent accounts.
• Continuously receive inbound calls from and place outbound calls using an auto dialer system.
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments.
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete.
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required.
• Perform proper skip tracing techniques to identify consumer contact information.
• Abide by the FDCPA and other Federal and State collection regulations at all times.
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations.

What You’ll Need

To be successful, you’ll need:

• Must be at least 18 years old.
• HS Diploma or GED required; College Degree a plus but not required.
• Punctuality (Must have reliable attendance).
• 1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking.
• Must attend full training schedule.
• Ability to commit to working a full-time schedule with weekends as assigned.
• Coachable (Must have willingness to learn).
• Must have reliable transportation.
• Strong verbal communication skills (ability to persuade and negotiate).
• Computer skills: document calls and navigate software packages, databases, and the internet.
• Ability to maintain confidentiality and a high level of trustworthiness.
• Ability to maintain professionalism within the work environment.

Work from Home Requirements

• We will provide you with the equipment needed to be successful.
• You must live in one of the following states: IN, TN, or OH (>30 miles from Headquarters in Gahanna, Ohio).
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High-speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training.

Why Join Us?

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.

• insideARM’s Best Places to Work in Collections (2019, 2020).
• BBB A+ Rating (2007-2021).
• BBB Accredited (2019-2021).
• BBB Torch Award for Ethics Recipient – Category: Customers (2020).
• CV Magazine Corporate Excellence Award (2020).
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019).
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021).
• Columbus Smart Business - Smart 50 (2018, 2019).
• Columbus CEO Women Owned Businesses (2018).

Want to know what it's like working here? Check out our Glassdoor reviews!

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.