Remote Account Manager

TransUnion; Tallahassee (FL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA and FSA options

Company-paid basic life and AD&D

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid time off and holidays

Commuter benefits

Volunteer time off

Job summary

TransUnion is seeking an Account Manager to oversee remote client management across the client lifecycle, from implementation through growth and retention. You will build strong client relationships, coordinate cross-functionally, and drive revenue opportunities while supporting renewal strategies.

Travel up to 20% may be required. Minimum 2 years of relevant experience along with excellent communication and relationship-building skills is required.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills.
• Highly organized, detail-oriented, and self-motivated.

Responsibilities

• Build and maintain strong client relationships to drive satisfaction, retention, and long-term renewals.
• Serve as primary client contact for implementation projects and end-to-end onboarding for small to mid-sized clients.
• Collaborate cross-functionally to coordinate requirements and monitor post-launch activities.
• Execute key account management duties including client reporting, contract administration, and quarterly business reviews.

Skills

Client management

Project management

Communication

Relationship building

Spanish language

Tools

Salesforce CRM

Job description

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The Account Manager is responsible for delivering exceptional experiences for TransUnion’s partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. By partnering closely with clients and internal stakeholders, the team drives revenue growth, strengthens long‑term relationships, and ensures successful adoption of TransUnion’s identity protection, cyber risk, data breach, and insurance‑related solutions. This team plays a critical role in supporting TransUnion’s mission to help businesses and consumers transact with confidence through trusted information and innovative services. This role will report directly to the Sales Vice President.

This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long‑term contract renewals.

Serve as the primary client contact for implementation projects, managing end‑to‑end onboarding activities for small to mid‑sized clients while ensuring successful delivery against project timelines and objectives.

Collaborate cross‑functionally with internal stakeholders to coordinate implementation requirements, monitor post‑launch activities, and ensure operational processes are delivered accurately and efficiently.

Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client‑facing materials such as training presentations and implementation guides.

Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Minimum 2 years work experience in client management, project management or similar

Strong communication, presentation, and relationship‑building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.

Highly organized, detail‑oriented, and self‑motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.

Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.

Experience within the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.

Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

Benefits that support every part of your life:

• At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.
• Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and‑long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Certain positions may be also eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

AE I, Account Mgmt - Direct Sales

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