Remodeling Service Manager

Socket.dev; Kansas City (KS); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Stable schedules

Growth opportunities

Respectful culture

Job summary

Mad City Windows & Baths, a Renuity Company, is seeking a Remodeling Service Manager to lead field service for window/door replacement, bath/shower remodels, and cabinet refacing projects.

You will take calls, diagnose issues, create service tickets, order parts, schedule appointments, and coordinate with Field Managers and Technicians while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Previous Remodeling, Construction or Carpentry experience required.
• Experience working with customers to solve problems.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

Skills

Remodeling experience

Customer service

Communication skills

Multitasking

Basic computer skills

Job description

Mad City Windows & Baths, a Renuity Company

Remodeling Service Manager

Earn up to $60,000/yr

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!

What We Offer

• Competitive salary of $55k - $60k/yr
• Comprehensive benefits including medical, dental, and vision
• Consistent schedules and professional growth opportunities
• A respectful, forward-thinking work culture

About the Role

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

Key Qualifications

• Previous Remodeling, Construction or Carpentry experience required
• Experience working with customers to solve problems
• Excellent communication skills
• Ability to multi-task in a fast-paced environment
• Basic computer skills

About Renuity

About Renuity Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us page.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].