Relief CSR

Colonial Group; Bemidji (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group is seeking a Relief Customer Service Representative in Bemidji, MN to build strong relationships with customers while driving sales growth on the route. The role requires safe vehicle operation, accurate documentation, and a proactive approach to solving issues.

You will manage daily routes, load/unload products, review invoices for accuracy, meet sales goals, and develop new business with a focus on customer satisfaction and professionalism in all interactions.

Qualifications

• High school degree or equivalent is required.
• Customer service experience with diverse client contact is preferred.
• Excellent driving record and valid driver's license required.
• Strong math and basic computer skills.
• Ability to generate new business and meet sales goals.

Responsibilities

• Safely operate a step van to serve clients.
• Verify vehicle maintenance and keep operator documentation.
• Manage daily route independently for timely delivery.
• Load and unload products per policy.
• Review invoices for accuracy and correct as needed.
• Meet sales goals and grow the route.
• Develop leads, contact prospective customers, and install new accounts.
• Communicate service offerings, pricing, and policies clearly.
• Address customer feedback promptly and courteously.
• Follow safety practices and company policies.

Skills

Customer service

Driving

Verbal communication

Sales experience

Independent work

Math skills

Basic computer skills

Education

High school degree or equivalent

Job description

Overview

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation;
• Manage daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Review invoices daily for complete and accurate information and make corrections as needed;
• Meet sales goals and promotes overall route growth to enhance profitability;
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;
• Monitor customer feedback and handle customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;
• Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills;
• Demonstrated experience selling services/products and generating new business preferred;
• Excellent customer service and verbal communication skills required;
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• This position requires bending, squatting, climbing, and reaching.

Education

High school degree or equivalent

License Requirements/Certifications

Valid Driver's License