Reliability Technician I

Wilcox + Flegel Oil Co.; Kent (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Disability

401(k) with company match

Paid vacation 120 hours

Job summary

Wilcox + Flegel Oil Co. seeks a Reliability Services Technician I to support customers with lubricant equipment and technical tasks. The role involves on-site visits, troubleshooting, and collaborative work with the reliability team to install and inspect systems.

The position emphasizes safety, learning, and delivering high-quality service while traveling to customer sites as needed.

Qualifications

• High school diploma or equivalent required.
• Experience with heavy or industrial equipment is beneficial.
• Preference for MLA/MLT certification within 6 months.

Responsibilities

• Conducts on-site customer visits.
• Replace filters and breathers at customer sites.
• Ensure lubricants match machine requirements and perform lubrication tasks.
• Troubleshoot, analyze failures, and solve lubrication-related issues.
• Collect oil samples and coordinate with oil analysis lab.
• Maintain inventory and process parts orders.
• Provide customer reports and communicate needs and opportunities.
• Support installations, inspections, and preventative maintenance.

Skills

Mechanical aptitude

Lubrication science knowledge

Problem solving

Independent learning

Customer service mindset

Education

High school diploma or equivalent

MLA/MLT preferred

Tools

CRM

CMMS

Microsoft Office

Zoom/Teams/Monday Board

Job description

Wilcox + Flegel is looking for a Reliability Services Technician I to join our dedicated team! Each day will bring new challenges with a variety of tasks as you support the team and provide exceptional service to our customers. You’ll have the opportunity to develop and grow professionally in a role focused in lubricant equipment and technical skills.
Curious to learn more about our team? Check out our Guardian Reliability Services website!
This position requires frequent work-related travel to customer sites

We offer an industry-leading benefits package that includes

• Medical, Dental, Vision, RX, Optional FSA
• Optional Medical Waive Bonus
• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with generous company match
• Paid Vacation Time, 120 hours per year
• 7 Paid Holidays
• Working Holiday Pay
• Paid Volunteer Hours
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Boot Reimbursement

Company Mission

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision

We make distribution effortless.

Our Core Values

• Positively Impacting Others – Create positive energy using empathy and kindness.
• Adapt to Change – Embrace, encourage and excel in a changing environment.
• Team Environment – Create synergy with common purpose and commitment.
• Honest Communication – Communicate to build trust and mutual respect.
• Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner.

Essential Position Functions and Responsibilities

• Conducts on-site customer visits.
• Replace filters and breathers at customer sites.
• Ensures lubricants are compatible with the machine, process fluids in work environment and performs common lubrication tasks.
• Troubleshooting, failure analysis, and problem solving of lubrication related equipment failures.
• Contamination control, collection, and disposal of used/waste oil.
• Ordering, receiving, distributing, and storing parts, conducting regular inventory counts.
• Collects, labels, and ships oil samples followed by communication with the oil analysis laboratory.
• Supplies management with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services. Performs other duties as assigned.
• Reviews and interprets engineering specifications, schematics, and blueprints to determine work procedures.
• Performs lube and fuel filtration as needed.
• Works alongside Reliability Technician III to perform advanced installations, repairs, and inspections. Such as installing auto lube equipment and filtration units. Building and dismantling pipe flanges, gaskets, and hoses. Inspecting equipment, filters, and lubricants to recommend preventative maintenance.
• Continuously collaborates with and learns from fellow Reliability team members to develop skills in installation, fabrication, preventative maintenance, and troubleshooting of equipment and systems.
• Provide customer support by answering inquiries, troubleshooting issues, and following up to ensure timely resolution and satisfaction.
• Other duties as assigned.
• Some overnight travel is required.

Overall Essential Performance and Behavioral Expectations

• Consistently act in accordance with and model our Core Values.
• Performs all duties in a safe manner at all times.
• Perform consistent quality work within deadlines with or without direct supervision.
• Interact professionally with other Wilcox + Flegel Team Members, customers and suppliers.
• Work effectively individually and as a team contributor on all assignments.
• Work under pressure and be able to effectively manage stress as needed.
• Be accountable for behavior and achieving or exceeding results.
• Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox + Flegel Team Members and organizations.
• Meet required attendance and punctuality standards established for the position.
• Bring your best each day in the performance of responsibilities and duties.
• Cooperatively and effectively perform other duties as may be assigned.

Critical Core Competencies and Skills

• Demonstrated aptitude for problem solving; ability to determine solutions for customers.
• Results oriented and accountable.
• Strong mechanical aptitude
• Knowledge of or interest in lubrication science, and applications.
• Agile, flexible, and resilient.
• Works independently with minimal supervision.
• Ability to resolve customer issues and concerns independently when appropriate.
• High level of organization and follow through and ability to build successful long-term strategic relationships.
• Strong collaboration skills and team player; seeks mutually beneficial wins – for the customer and the company.
• Demonstrated excellent customer service with external and internal customers.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Must be highly organized.
• Able to assess competing demands and determine the appropriate direction.
• Proven ability to learn quickly and adapt to changing environments.

Safety Sensitive Position

• This position has been designated as a Safety Sensitive Position. This position is subject to pre-employment drug testing, as well as random, reasonable suspicion, and post-accident drug and alcohol testing. The results of this testing will be a condition of employment.

Minimum Education and Experience

• High school diploma or equivalent.
• 1 year of working with heavy or industrial equipment and/or lube related products.

Preferred Education and Experience

• Background in petroleum or relevant industry.
• Experience in industrial maintenance.

Licenses, Certifications and/or Registrations (note if Required or Preferred)

• MLA, MLT preferred (or able to obtain within 6 months of hire).
• Unencumbered driver’s license and current auto insurance.

Equipment and Software Requirements

• Customer Relationship Management (CRM).
• CMMS (Computerized Maintenance Management System) preferred.
• Familiarity using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board).

Position Location/Working Conditions/Equipment

• Office Environment
• Warehouse
• Equipment Shop
• Customer Locations
• Exposure to chemicals
• High noise environment
• Dust, dirt, grease, or other disagreeable elements
• Exposure to moving machinery
• Outdoors

Physical Requirements

• Typically standing or walking
• Typically driving company vehicle
• Typically bending, crouching, stooping
• Repetitive wrist, hand, or finger movement
• Using tools requiring high dexterity
• Occasional lifting (40 lbs.)

Equipment

• Simple hand tools
• Fuel and/or lube related equipment
• Heavy equipment (forklift, etc...)
• Vehicle