Reliability Observability Engineer 2

U.S. Bank; Atlanta (GA); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Job summary

U.S. Bank in Atlanta, GA is seeking a senior Observability Engineer to lead strategy across critical customer journeys, aligning monitoring with business outcomes and reliability goals.

You will define SLI/SLOs, error budgets, and dashboards to improve availability and customer experience. Collaborating with Product, Engineering, SRE, and Operations, you will guide instrumentation, telemetry standards, and alerting models, leveraging Datadog, Dynatrace, and other tools to reduce alert fatigue

Qualifications

• Bachelor's degree, or equivalent work experience.
• Four to five years of relevant work experience in IT/production support, risk analysis, or product/project management.
• Experience with observability tooling and reliability engineering practices is preferred.

Responsibilities

• Lead Observability Strategy across critical customer journeys with business outcomes.
• Define, implement, and govern SLIs, SLOs, and error budgets for enterprise apps.
• Design scalable Observability Architectures, instrumentation, and alerting models.
• Establish Observability Governance for dashboards and telemetry standards.
• Partner with Product, Engineering, SRE, and Operations to ensure production readiness.
• Develop and optimize Service Health Dashboards and reporting on availability and latency.
• Analyze telemetry, incidents, and trends to reduce alert fatigue and improve detection.
• Provide leadership on distributed tracing, logging, metrics, and APM/RUM best practices.

Skills

Stakeholder management

Communication

Technical leadership

Education

Bachelor's degree or equivalent

Tools

Datadog

Dynatrace

Splunk

Grafana

Prometheus

New Relic

Elastic

OpenTelemetry

Kubernetes

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

• Lead Observability Strategy across critical customer journeys, aligning monitoring capabilities with business outcomes, reliability goals, and customer experience.
• Define, implement, and govern SLIs, SLOs, Error Budgets, and Reliability Metrics for enterprise applications and services.
• Design and maintain scalable Observability Architectures, including telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models.
• Establish Observability Governance for dashboards, alerts, synthetic monitoring, telemetry standards, and lifecycle management of monitoring assets.
• Partner with Product, Engineering, SRE, and Operations teams to ensure production readiness, application instrumentation, and reliability measurement.
• Develop and optimize Service Health Dashboards and Reporting that provide visibility into availability, latency, customer impact, dependency performance, and SLO compliance.
• Analyze telemetry data, incidents, alert history, problem records, and performance trends to identify gaps, reduce alert fatigue, and improve detection accuracy.
• Provide technical leadership and mentorship on Distributed Tracing, Logging, Metrics, Synthetic Monitoring, Application Performance Monitoring (APM), Real User Monitoring (RUM), and Alert Governance best practices.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience

• Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.
• Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.
• Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
• Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
• Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
• Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
• Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
• Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
• Excellent stakeholder management, communication, and technical leadership skills.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Equal Opportunity Employment

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary and Benefits

Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Conclusion

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.