Release of Information Coordinator

Ohio State University; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Retirement plan options

Job summary

Ohio State University is seeking a Release of Information Coordinator to coordinate and process disclosures of patient health information in compliance with HIPAA and state laws. The role involves reviewing requests, validating authorizations, locating records in the EHR, and releasing information securely within required timeframes.

The position requires collaboration with clinical departments, Legal, Compliance, and external requestors, with opportunities to guide staff and participate in

Qualifications

• High School diploma or GED required.
• 1 year of relevant experience required; 2–4 years preferred.
• Knowledge of HIPAA and patient privacy requirements preferred.

Responsibilities

• Coordinate and process requests for disclosure of patient health information.
• Review and validate requests and authorizations.
• Identify and release appropriate medical information via the EHR.
• Resolve issues related to incomplete or invalid authorizations and barriers to disclosure.
• Collaborate with internal and external stakeholders to resolve information requests.

Skills

Attention to detail

Communication skills

Prioritization

Analytical ability

Education

High School diploma or GED

Tools

Electronic health records (EHR)

Job description

Job Title: Release of Information Coordinator

Department: Health System Shared Services | MIM Operations

The Release of Information (ROI) Coordinator is responsible for coordinating and processing requests for disclosure of patient health information in accordance with federal and state laws, organizational policies, and established Medical Information Management procedures. The ROI Coordinator reviews and validates requests and authorizations, identifies the appropriate medical information for release, and ensures information is disclosed accurately, securely, and within required timeframes. The ROI Coordinator independently processes routine and complex requests for medical information from patients, healthcare providers, legal representatives, government agencies, insurance companies, and other authorized third‑party requestors.

Responsibilities may include processing patient access requests, continuity of care requests, subpoenas, court orders, legal requests, audits, insurance and payer requests, and other requests requiring research, analysis, and interpretation of disclosure requirements.

The ROI Coordinator utilizes the electronic health record and other departmental systems to locate, review, prepare, and release medical information.

The position investigates and resolves issues involving incomplete or invalid authorizations, unavailable documentation, incorrect patient information, disclosure restrictions, and other barriers to completing requests.

The ROI Coordinator serves as an experienced departmental resource regarding Release of Information workflows and may provide guidance and training to staff regarding established procedures, systems, and request processing requirements.

The position collaborates with patients, clinical departments, physicians, Legal, Compliance, Privacy, Information Technology, and other internal and external stakeholders to resolve issues related to medical record requests and disclosures.

The ROI Coordinator supports departmental quality, productivity, and customer service standards and participates in workflow improvements, system changes, training initiatives, and special projects.

The position may provide cross‑coverage for other Medical Information Management functions as operational needs require.

Minimum Education Required Per Classified Civil Service Specifications. High School diploma or GED.

1 year of relevant experience required; 2-4 years of relevant experience preferred.

Additional qualifications may include experience working with electronic health records, medical records, health information management, Release of Information, healthcare operations, or other environments requiring the handling of confidential information.

Demonstrated ability to analyze and interpret information, prioritize multiple requests, maintain accuracy and attention to detail, communicate effectively with internal and external customers, and exercise appropriate judgment when handling confidential and sensitive information.

Knowledge of HIPAA, patient privacy requirements, and federal and state regulations governing access to and disclosure of protected health information is preferred.

FUNCTION: Health Information Management SUB‑FUNCTION: Release of Information CAREER BAND: Individual Contributor - Technical CAREER LEVEL: 2

Additional Information: Location: University Hospital - Doan Hall (0089) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together.

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.

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