Relationship Specialist

TowneBank; Cary (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

TowneBank in Cary, NC is seeking a Loan Processor to handle consumer and commercial loan processing with accuracy and speed. You will input loan requests into the bank’s platforms and prepare supporting documents for review.

Responsibilities include coordinating financial documents, preparing debt summaries, and assisting with approval packages. You will monitor loan renewals, verify signatures, and ensure complete loan files for processing and closing.

Qualifications

• Requires 3–5 years in banking or lending operations.
• Strong written and verbal communication skills.
• Proficiency with MS Office and loan processing systems.
• Ability to multi-task and work collaboratively with loan officers and departments.

Responsibilities

• Process and close consumer and commercial loans promptly and accurately.
• Input loan requests into loan summary and current systems.
• Coordinate collection of financial documents and tax returns.
• Prepare debt summaries and forward to Credit Analysis/Loan Administration.
• Assist with preparing approval packages for submitting to decision-makers.
• Monitor maturing loans/lines and renewals; manage loan pipeline with officers.
• Review documents for signatures and completeness; package documents for Loan Services.

Skills

Banking knowledge

Customer service

MS Office

Communication

Attention to detail

Teamwork

Education

Bachelor's degree in finance or related field (preferred)

Tools

LaserPro

Insight

BakerHill

Job description

• Process and close consumer and commercial loans in a prompt, accurate and efficient manner.
• Provide excellent service to our members and bankers.
• Input the loan request in loan summary and current system platform(s).
• Prepare Debt Summary (if applicable).
• Coordinate the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials.
• Prepare request for Credit Analysis and forward package to Loan Administration.
• Communicate with Credit Analysis relating to any additional information required.
• Assist with compiling approval package for submission to approving/reviewing entity (i.e. Regional President, Executive Committee, Credit Review, Small Business Lending, etc.).
• Input all consumer/commercial loans.
• Meet with members as requested for loan closings at the Bank.
• Review signed documents to assure the package is complete with proper signatures obtained.
• Package loan documents and required supporting documentations for transmittal to Loan Services, including applicable general ledger tickets and check copies.
• Following up and clearing all outstanding exceptions.
• Preparing loan payoff quotes upon request from members.
• Accepting loan payoff checks and preparing appropriate transaction tickets.
• Monitoring maturing loans/credit lines and coordinating the appropriate renewal.
• Monitoring weekly past due loan payments and update comments weekly for Officer.
• Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee.
• Meeting with Officers weekly to input and manage loan pipeline.
• Correcting any collateral exceptions on loans.

Loan Process:

• Process and close consumer and commercial loans in a prompt, accurate and efficient manner.
• Provide excellent service to our members and bankers.
• Input the loan request in loan summary and current system platform(s).
• Prepare Debt Summary (if applicable).
• Coordinate the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials.
• Prepare request for Credit Analysis and forward package to Loan Administration.
• Communicate with Credit Analysis relating to any additional information required.
• Assist with compiling approval package for submission to approving/reviewing entity (i.e. Regional President, Executive Committee, Credit Review, Small Business Lending, etc.).
• Input all consumer/commercial loans.
• Meet with members as requested for loan closings at the Bank.
• Review signed documents to assure the package is complete with proper signatures obtained.
• Package loan documents and required supporting documentations for transmittal to Loan Services, including applicable general ledger tickets and check copies.
• Following up and clearing all outstanding exceptions.
• Preparing loan payoff quotes upon request from members.
• Accepting loan payoff checks and preparing appropriate transaction tickets.
• Monitoring maturing loans/credit lines and coordinating the appropriate renewal.
• Monitoring weekly past due loan payments and update comments weekly for Officer.
• Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee.
• Meeting with Officers weekly to input and manage loan pipeline.
• Correcting any collateral exceptions on loans.

Deposit Process

• Serving as the contact person for any member service assistance with assigned Officers’ portfolios.
• Processing requests for transfers of funds and other needs as they arise.
• Safeguarding member information and communications.
• Following up and clearing all outstanding deposit exceptions.
• Pulling reports for Officers as needed.
• Meeting with officers weekly to manage business development.
• Processing transfer requests.
• Processing wire transfers and stop payments.
• Decision overdrafts daily.
• Opening accounts for members.
• Assisting members with account research as needed.
• Coordinating the needs of members with appropriate departments and following up to ensure satisfaction of service.
• Assisting members with ordering checks, ATM/Debit cards and online banking enrollment.
• Assisting Officers with sales calls as requested.

Core Responsibilities

• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies

• Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards.
• Has the ability to work independently and as a team to make intelligent decisions using sound judgement.
• Demonstrates computer proficiency in Microsoft Office.
• Has strong verbal and written communication skills.
• Is supportive of team goals and initiatives.
• Ability to listen well and resolve member issues in a positive manner.
• Can multi-task on a daily basis and can learn new processes effectively.
• Is able to learn new product information and promote benefits to members.

Desired Skills & Competencies

• Has at least 3 to 5 years of experience in banking.
• Previous experience in the following programs: LaserPro, Insight, BakerHill

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.