Relationship Service Specialist II

Huntington Bancshares, Inc.; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Commercial Relationship Service Specialist II to be the main liaison for assigned commercial customers and Relationship Managers. This role enhances onboarding knowledge to improve relationship management, retention, and sales depth.

The position works independently and with the Deal Team to manage onboarding of deposits and loans, ensuring a best-in-class client experience while adhering to bank policies.

Qualifications

• 3+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations.
• Proficient use of Microsoft Office and other digital resources.

Responsibilities

• Serve as the primary contact for assigned commercial customers and Relationship Managers.
• Mitigate issues and questions escalated to management; keep the Deal Team informed of material changes and risk.
• Manage onboarding of deposits and loans; oversee end-to-end processes and complex features.
• Represent Huntington’s Commercial brand with professional, discreet communication and forward-thinking solutions.
• Attend customer meetings independently or with the Deal Team; stay informed of strategies and priorities.

Skills

Customer service

Communication

Organization

Adaptability

Negotiation

Independent work

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Description

Summary:

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS II applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.

Duties and Responsibilities:

• First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO's, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned‑subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REIT's, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
• Represent Huntington's Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
• Perform other duties as assigned.

Basic Qualifications:

• High school, GED, or equivalent required, bachelor’s degree preferred
• 3+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations

Preferred Qualifications:

• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources
• Excellence in customer service, initiative-taking, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.