Relationship Service Representative (Iwilei Branch)

Bank of Hawaii; Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of Hawaii seeks a Relationship Service Representative to deliver exceptional customer experiences by connecting with clients and understanding their financial needs. The role processes transactions accurately and educates customers on product solutions and alternate channels of banking.

Responsibilities include handling cash, deposits, withdrawals, wire transfers, and taking care of vault duties, while guiding clients to the right banker and adhering to bank policies and compliance

Qualifications

• High school diploma or G.E.D. is required.
• 1–2 years teller or cash handling experience preferred, with strong communication and service skills.
• Experience with bank software and CIS is preferred.

Responsibilities

• Interact with clients to provide quality service and process a wide range of financial transactions.
• Support ATM, vault, night depository activities, and general branch duties.
• Educate clients on channels and product solutions and participate in sales/referral programs.
• Perform miscellaneous responsibilities as assigned.

Skills

Customer service

Verbal communication

Sales/referrals

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Teamwork

Negotiation

Physical stamina

Education

High school diploma or G.E.D.

Tools

PC Teller

Customer Information System (CIS)

Check imprinter

Microsoft Office (Outlook, Word, PowerPoint)

Job description

Job Description

Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking.

Responsibilities

• Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc. Balances individual cash. Opens and closes the vault. May open and close accounts.
• Performs duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Buys/Sells currency/coin. Uses teller cash recyclers. Provides support in other areas of the branch such by answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researches and resolves questions from other Bank of Hawaii departments.
• Educates and assists clients in utilizing various channels for transactions such as: ATM’s, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bank phone, and Foreign Currency Exchange machines. Uses knowledge of Products/Services to actively participate in Sales/Referral programs. Identifies clients’ needs through meaningful interactions. Provides verbal and printed information and explains the features and benefits of the appropriate product.
• Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

• High school diploma or G.E.D.
• Minimum 1 – 2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
• Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.