Relationship Officer

Chevron Federal Credit Union; Pascagoula (MS); Presencial; USD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus/incentives for regular employees

401(k) with 8% company contribution

Medical, dental, and vision insurance

PTO and paid sabbaticals

Descripción de la vacante

Chevron Federal Credit Union is seeking a Relationship Officer to drive brand awareness, grow membership, and deepen member relationships. You will support outbound and internal branch initiatives to meet sales and service goals.

The role involves member development events, needs-based product recommendations, and ensuring high-quality service delivery. Travel to various branch locations may be required; strong communication and leadership skills are essential.

Formación

• 3–5 years of related financial services or sales experience.
• Bachelor’s degree preferred; equivalent combination may substitute for stated qualifications.

Responsabilidades

• New Business Development: schedule and execute member events; pursue leads to meet sales targets.
• Member Relationship Management: document needs and recommend products to fit financial needs.
• Exceptional Service Delivery: conduct onboarding, handle transactions, and maintain accounts.
• Leadership duties: coach and mentor branch staff and other functions.
• Other duties as assigned.

Conocimientos

Sales experience

Member engagement

Relationship building

English proficiency

Educación

High school diploma or equivalent

Bachelor’s degree preferred

Herramientas

Outlook

Word

Excel

Descripción del empleo

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals

GENERAL SUMMARY

The Relationship Officer (RO) plays a pivotal role in driving brand awareness, fostering new membership growth, and deepening relationships with our valued members. They lead and support both outbound and internal branch initiatives aimed at achieving these objectives.

Position Duties & Functions

• New Business Development
  • Proactively schedules and executes member development events and collaborates with Business Development team on incremental opportunities.
  • Cultivates and nurtures new member relationships, presenting products and services as solutions to their financial needs.
  • Pursues leads obtained from activity to achieve both individual and branch sales targets.
• Member Relationship Management
  • Documents needs assessments with members to effectively recommend products and services that serve their financial needs.
  • Advises members of efficient ways to save, manage debt, build credit, borrow, and utilize convenient virtual banking channels.
• Exceptional Service Delivery
  • Performs branch functions accurately, including new member onboarding, cash or check transactions, inquiries, and account maintenance.
  • Deepens and retains member relationships through established follow up process.
• Leadership and ther Duties
  • Embraces leadership responsibilities at the branch, including coaching, mentoring, and leading other employees and other branch functions.
• Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• 3 to 5 years’ related financial services or sales experience required.
• High school diploma, GED, or equivalent. Bachelor’s degree preferred.
• Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS

• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.

COMPETENCIES

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Maintain complete confidentiality of member, employee, and Credit Union information.
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Diversity & Inclusion

Communication

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
• Must have access to a vehicle, a clean driving record, and the flexibility to travel frequently to execute member development opportunities.
• May require overnight travel to fulfill new member development opportunities.
• A high percentage of attendance is an essential function of this position.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range (TX - Zone 3): $23.29 - $32.03

Salary Range (MS, LA - Zone 4): $22.18 - $30.50

This position participates in the Branch Channel Incentive Plan. Incentives are paid quarterly and are based on individual sales production, branch team sales performance, and member experience metrics. Quarterly payouts include structured dollar-based awards for achieving sales point thresholds and branch performance goals. Incentive earnings vary based on performance and are discretionary in accordance with plan terms.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here . To submit a request, please refer to the Careers page for the CPRA Request Form.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.