Relationship Manager (Plano/Baton Rouge)

Capital One; Plano (TX); On-site; USD 74,000 - 85,000; Full time

Job summary

Capital One in Plano is seeking a Relationship Manager Associate to cultivate relationships with 60-80 dealerships, coordinating with auto finance teams and sales managers to deliver high-level service.

You will analyze territory potential, guide deals through underwriting and funding, and work onsite with a training period; some travel may be required.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Skills

Relationship building

Customer service

Communication

Strategic thinking

B2B sales

Education

Bachelor’s Degree in Business

Job description

Relationship Manager (Plano/Baton Rouge)

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Schedule Expectations

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off.
• In office 5 days a week for the first 90 day training period.
• Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $74,200 - $84,700 for Relationship Manager - Capital One Auto Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-expent status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.