Relationship Manager III - CLO

UMB Bank; Helena (MT); Remote; USD 98,000 - 145,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Medical, dental, vision benefits

Health savings accounts

Job summary

UMB Bank is seeking a senior operations professional to support the CLO specialty within the corporate trust team. You will handle complex client service activities, monitor controls, and collaborate with senior staff to improve processes and systems.

The role requires deep CLO knowledge, strong leadership, and ability to manage multiple projects while ensuring accurate billing, settlements, and compliance across the largest clients.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years of relevant CLO industry experience.
• CCTS or CTMC certification preferred.
• Master’s Degree preferred.

Responsibilities

• Provide highly complex support to a group of large clients with complex needs.
• Manage day-to-day operational and client service activities within the CLO product team.
• Identify process improvements and collaborate with legal/compliance teams.
• Assist with pricing, billing for administrative fees, and transaction support for CLO accounts.
• Lead trainings related to CLO products and participate in system testing.

Skills

CLO knowledge

Client mgmt

Project mgmt

Process improvement

Cross-functional

Communication

Leadership

Attention to detail

Regulatory awareness

Negotiation

Education

Bachelor's degree or equivalent work experience

Master’s Degree

CCTS or CTMC certification

Tools

CLO systems

CRM software

MS Excel

Job description

Remote

TX-REMOTE

Full time

R-9313

Duties & Responsibilities

This role will provide highly complex support to an assigned group of the largest clients with the most complex needs. This role is responsible for the management of day-to-day operational / client service activities while effectively monitoring internal controls within the specialty corporate trust team focused on the CLO product. In addition, this role will work along senior management and technical staff to identify business solutions for improvements to business processes, policies, and systems.

Resolve the most complex administrative issues and provide support to senior levels of client staff.Operate independently to service the largest clients and resolve the most complex issues.Provide day-to-day support to existing CLO accounts including billing for administrative fees, recommending fee increases, facilitating transaction closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation, and follow-up.Responsible for accurate / timely setup or delegation of issues on all systems, preparation of accounts for compliance review, and responding appropriately to compliance exceptions.Recommend and submit new business for approval.Provide feedback to sales team to accurately price new business.Work with management to explore marketing opportunities and new products / services in the CLO space.Review legal documents to ensure operational mechanics are appropriate.Work with internal legal, external legal, and compliance teams to negotiate document provisions.Assist operational group to ensure cash processing and procedures fit within any new products the team onboards.Develop and lead trainings related to CLO products and services.Actively participate as a subject matter expert for ongoing projects and system testing.Be involved in leading the development and implementation of more efficient processes.Participate in cross-training to learn other specialty corporate trust roles and provide support as needed.Provide indirect management of junior associates.Other duties as assigned.

Knowledge & Skills

MINIMUM:Demonstrates deep understanding of corporate bank loans.Experience working with various structures of bank debt including CLOs, Interval Funds, ABLs, and Private Debt.Demonstrates deep understanding of full trade cycle including settlements, closings, loan administration, and loan agency.Demonstrates strong client relationship management skills.Demonstrates ability to provide positive client experience through a variety of methods including associate engagement, technology, workflows, and processing.Demonstrates ability to manage multiple projects and timelines.Demonstrates exceptional written and verbal communication skills with attention to detail.Demonstrates strong operational knowledge of general corporate trust processes and procedures.Demonstrates strong leadership skills.Demonstrates successful networking skills and the ability to establish a network of strategic contacts.Demonstrates the ability to drive change through business planning.Demonstrates the ability to be self-directed.PREFERRED:Advanced MS Excel skills.Fundamental understanding of credit products and markets.

Requirements

MINIMUM:Bachelor's degree or equivalent work experience7+ or more years relevant experience in the CLO industryPREFERRED:Certified Corporate Trust Specialist (CCTS) or Corporate Trust Master Certification (CTMC)Master’s Degree

Work Environment

Typical office environment. Potential for minimal travel.

Supervision/Management

No direct management responsibilities.This position was posted on 09/09/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range

$98,208 - $144,705

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

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