Relationship Manager III

ADP, Inc.; Massachusetts; Hybrid; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matched Retirement Savings

Wellness Program

Disability Insurance

Volunteer Time Off

Job summary

ADP, Inc. is seeking a Relationship Manager - III to develop and maintain strategic relationships with our top-tier clients within the Retirement Services portfolio. The role serves as a client advocate and coordinates with ADP teams to ensure client satisfaction and seamless service delivery.

The position requires extensive travel across the United States, regular client meetings, and a hybrid work model. Ideal candidates bring 5–8 years of directly related experience and strong executive

Qualifications

• 5-8 years of directly related experience.
• Hybrid work model with frequent client visits and travel.
• Candidates must reside in one of the listed States/locations and comfortable with 30-40% travel.

Responsibilities

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship.
• Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold. Focus is on total client satisfaction.
• Execute quarterly comprehensive account reviews with clients. Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
• Understand client's business issues, HR, Payroll and outsourcing strategies. Identifies new service and/or product opportunities.
• Proactively positions client satisfaction surveys. Follows-up on critical surveys.
• Communicates and promotes key ADP initiatives, i.e.: MOTM, User Group Meetings, Product Announcements/Enhancements.
• Positioned as the Client Advocate within ADP -- cuts through the red tape to resolve issues. Ensures clients understand ADP's position on World Class Service.
• Participate in pre-sale presentations and employee education campaigns.
• Maintains comprehensive and timely records on service activities. Adheres to standard ADP tools and processes for recording and responding to service activities.
• Performs other related duties as assigned.

Skills

Relationship management

Travel readiness

Executive communications

Education

Bachelor's Degree preferred in Business, Finance or Accounting

Job description

ADP is hiring a Relationship Manager - III

The Relationship Manger is responsible for developing and maintaining effective ADP relationships with our top tier clients. As the liaison with the Client and as a key client advocate, the Relationship Manager is primarily responsible for the client's overall satisfaction. The Relationship Manager positions him or herself within the senior levels of the organization. However, the Relationship Manager may also interact with the client's middle management and department staff when necessary. Understanding the client's short and long-term goals relative to their retirement plan, the Relationship Manager serves as a facilitator of services across the Retirement Services organization and may be asked to assist ADP Sales in new opportunities. This position will involve extensive frequent domestic travel to meet with their book of clients. Requires travel, can be significant.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship
• Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold. Focus is on total client satisfaction
• Execute quarterly comprehensive account reviews with clients. Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
• Understand client's business issues, HR, Payroll and outsourcing strategies. Identifies new service and/or product opportunities.
• Proactively positions client satisfaction surveys. Follows-up on critical surveys.
• Communicates and promotes key ADP initiatives, i.e..: MOTM, User Group Meetings, Product Announcements/Enhancements.
• Positioned as the Client Advocate within ADP -- cuts through the red tape to resolve issues. Ensures clients understand ADP's position on World Class Service. Recognizes service as the key strategic differentiator in our marketplace.
• Participate in pre-sale presentations and employee education campaigns.
• Maintains comprehensive and timely records on service activities. Adheres to standard ADP tools and processes for recording and responding to service activities.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 5-8 Years of directly related experience
• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• Candidates must reside in one of the listed States/locations and comfortable with 30-40% travel, as this role requires regular travel within an assigned external client territory and book of business.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree preferred in Business, Finance or Accounting or the Equivalent in Education - Experience
• Demonstrated knowledge of and experience with Employee Retirement Income Security Act (ERISA) regulations and compliance requirements.
• Comprehensive understanding of competitive advantages and disadvantages of ADP Retirement Products.
• Experience in managing executive level relationships / partnerships with clients and third parties
• Extensive understanding of Defined Contribution record keeping and plan administration
• Familiarity with mutual funds and basic investment management principles

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.