Relationship Manager II - Community Development Banking

PNC; Scranton (Lackawanna County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Comprehensive wellness program

Job summary

PNC is seeking a Relationship Manager II for their Community Development Banking team based in Scranton, PA. This role involves managing client relationships to generate revenue and provide community development loans.

The ideal candidate should have a Bachelor's degree and over 5 years of relevant experience. Responsibilities include creating and retaining client relationships, analyzing risk, and participating in community outreach events.

PNC prides itself on fostering a supportive workplace culture and offers a comprehensive benefits package.

Qualifications

• 5+ years of industry-relevant experience.
• Knowledgeable of lending practices and processes.
• Experience managing client relationships with moderate complexity.

Responsibilities

• Grow sales and revenue through relationship management.
• Originate community development loans and investments.
• Analyze and mitigate risk for new and existing clients.

Skills

Client Relationship Building

Financial Analysis

Credit Processes

Sales Opportunities Identification

Education

Bachelor's degree

Job description

Relationship Manager II – Community Development Banking

At PNC, our people are our greatest differentiator and a competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company’s success. As a Relationship Manager II within PNC’s Community Development Banking organization, you will be based in Scranton, PA.

Job Profile

PNC’s Community Development Banking team is dedicated to improving low‑to‑moderate income neighborhoods and the quality of life for low‑ and moderate‑income people. We meet community needs through community development loans, investments, financial education, and other technical expertise. In this role you will originate community development loans and investments while inspiring service partners to get involved. PNC provides non‑traditional capital for high‑impact development projects and reinvestment into local communities.

Preferred Experience

• Familiarity with sustainable loan principles
• Real Estate Lending
• Tax Credit Financing
• Commercial Lending
• Previous Relationship Management experience
• Formal Bank Credit Training preferred
• Adaptable self‑starter with a book of business and/or network of Centers of Influence (COI) relationships to generate loans and investments
• Ability to travel and participate in after‑hours events such as conferences, panels, roundtables and community outreach events

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Coordinate relationship management activities with new and/or existing clients in a book of business to grow sales, revenue, and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs under moderate supervision.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet. Handle the origination, financial analysis, negotiation, and documentation of credit and non‑credit products and services.
• Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate regulatory, reputational, operational, and credit risks.
• Focus on client opportunities by providing ideas and insights based on an understanding of the client’s needs and financial well‑being. Increase client engagement and loyalty.
• Manage an effective network of internal and external relationships, such as community or industry relationships, to acquire new clients and expand existing clients, enhancing the client experience. Present the full range of PNC’s products and services and leverage reporting and sales tools to convert sales opportunities.
• Demonstrate ability to analyze, evaluate, and mitigate credit risk for more complex requests by utilizing advanced credit fundamentals and internal credit policies.

Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, leveraging that information to create customized customer solutions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following are the required and preferred qualifications.

Preferred Skills

Book Of Business, Client Relationship Building, Credit Processes, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities.

Competencies

Business Acumen, Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Prospecting, Selling, Tech Savvy.

Work Experience

Roles at this level typically require a university or college degree and 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelor’s degree.

Certifications

No Required Certification(s).

Licenses

No Required License(s).

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. These include medical and prescription drug coverage (with a Health Savings Account option), dental and vision plans, employee and spouse/child life insurance, short and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select fully paid programs), and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless required by law); and 15–25 vacation days per year, depending on career level and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact [e-mail]. Include “accommodation request” in the subject line, your name, the job ID, and preferred contact method. For in‑person assistance, call 877‑968‑7762 and say “Workday.” All information will be kept confidential and used only to the extent required to provide reasonable accommodations. PNC provides reasonable accommodations to qualified individuals with disabilities.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit hiring individuals with certain criminal histories.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.