Relationship Manager II - Business Banking

PNC Financial Services Group, Inc.; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

PNC Financial Services Group, Inc. in Houston seeks a Relationship Manager within Business Banking. The role focuses on growing client relationships, handling credit and non-credit products, and presenting the bank’s full suite of services to clients.

The ideal candidate has a university degree and 5+ years of industry experience, with bilingual Spanish preferred but not required. This is an in-office role based in the Houston market, with a focus on customer engagement and performance.

Qualifications

• University degree required; 5+ years of industry‑relevant experience preferred.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Coordinate relationship management with new/existing clients to grow sales and revenue.
• Handle origination, financial analysis, negotiation and documentation of credit and non‑credit products.
• Mitigate risk and drive quality for new and existing clients.
• Present the full range of PNC products to clients and leverage network connections.
• Leverage reporting and sales tools to identify and convert opportunities.

Skills

Business Acumen

Client Relationship Management

Customer Experience Management

Decision Making & Critical Thinking

Effective Communications

Prospecting

Sales

Tech Savvy

Education

Bachelor’s degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Relationship Manager within PNC's Business Banking organization, you will be based in our Houston Market. Bilingual Spanish preferred, not required. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision. Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.

Handles the origination, financial analysis, negotiation and documentation of credit and non‑credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well‑being. Focuses on increasing client engagement and loyalty. Manages an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing the entire bank to the client by presenting the full range of PNC's products and services.

Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

• Business Acumen
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Prospecting
• Sales
• Tech Savvy

Preferred Skills: Book of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities.

Education and Certifications

Roles at this level typically require a university/college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: Bachelor’s. Certifications: None required. Licenses: None required.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. All information provided will be kept confidential and used only to provide needed reasonable accommodations.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to federal and state regulations prohibiting the hiring of individuals with certain criminal history. California residents should refer to the California Consumer Privacy Act privacy notice for additional information.