Relationship Manager I

City National Bank; San Francisco (CA); On-site; USD 65,000 - 104,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development

Generous time away

Diverse health and family benefits

Recruitment support

Employee resource groups

Job summary

City National Bank is seeking a Relationship Manager I in San Francisco to acquire and deepen client relationships, managing a portfolio of personal and small business clients. You will act as a trusted advisor, offering financial solutions and coordinating CNB products and services to meet client needs.

The role emphasizes proactive business development, cross-selling, risk management, and delivering exemplary service within CNB’s community presence.

Qualifications

• Bachelor's Degree or equivalent.
• Minimum 3 years of direct sales experience.
• Minimum 3 years of experience in a financial institution.
• Must be in good standing under Safe Act and registered/licensed with the NMLS or able to be registered under Safe Act.

Responsibilities

• Acquire & deepen client relationships – generate new business and consumer client relationships within assigned client segments and expand relationships to become our client’s main bank option.
• Manage a portfolio of existing clients and deepen relationships through cross-selling and collaboration with CNB internal teams.
• Deliver an exceptional and consistent client experience – meet client needs, resolve escalations, and ensure consistent delivery of services.
• Increase banking acumen and sales practices through collaboration with SME colleagues and internal training.
• Capture holistic view of client needs and provide sound financial advice based on data and discovery with existing clients.
• Maintain awareness of policies, procedures, and risk, staying within lending authorities and bank policies.
• Partner with CNB ecosystem to connect clients with the right CNB partners.
• Communicate clearly with clients and bank staff to convey CNB's value proposition.
• Actively network and represent the Bank in the community.
• Comply with regulatory requirements including BSA, KYC, CRA, Fair Lending, and Code of Conduct.
• Build relationships through best practices, networking, and professional activities.
• Collaborate with GRM and other divisions to win business and progress toward shared goals.
• Practice effective listening to understand client needs and provide tailored advice.
• Adapt to changing client needs and manage ambiguity.
• Self-organize to deliver a consistent and exceptional client experience.
• Maintain professionalism befitting Preferred clients such as corporate executives.

Skills

Direct sales

Relationship building

Financial advisory

Networking

Regulatory knowledge

Education

Bachelor's Degree or equivalent

Job description

RELATIONSHIP MANAGER I

WHAT IS THE OPPORTUNITY?

Responsible for acquiring small business and personal clients, and will be responsible for deepening existing relationships, with the intent of integrating both business & personal clients. They will act as a trusted strategic advisor, providing financial advice & consistently connecting client needs with CNB's products and service offerings. Will have a clearly defined business development plan that is consistently applied and incorporates a disciplined sales and service practice. They will focus on acquisition of new relationships as well as retention and expansion of existing relationships in their own client portfolio and will actively work with other areas of CNB to ensure exemplary service for clients. Key measures of success include acquisition of new personal and new small business clients, deposit and fee income growth from both new and existing portfolios, loan and line volume that includes but is not limited to CRA‑eligible fundings, excellent risk management mitigation, as well as the qualitative sales, networking, and community presence activities that generate the aforementioned volumes and represent City National with polished professionalism. This person will actively work with other areas of CNB to ensure exemplary service for clients. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

• Acquire & deepen client relationships – generate new business and consumer client relationships within assigned client segments and expand relationships to become our client’s main bank option.
• Manage a portfolio of existing clients and actively deepens client relationships through cross‑selling efforts. Develops and maintains relationships within the internal CNB community to facilitate service issues and opportunities for clients and prospects.
• Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs.
• Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
• Capture holistic view of client’s needs – draw insights from data to provide sound financial advice (strategies, products / solutions); conduct discovery activities with existing clients to grow current book e.g., deposits, investments, credit.
• Business & Risk Management – maintain awareness of updates to policies and procedures, stay within delegated lending authorities. Ensures that decisions made are consistent with all Bank policies and procedures, and that the risk associated with those decisions can be effectively managed.
• Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach.
• Interacts in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality client service.
• Maximize client contact – networking & being visible in the community, representing the Bank by actively participating in outside civic and community affairs, business and industry‑related organizations, and other professional activities as appropriate.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
• Business Development – nurture existing client relationships, create new connections and win new business through best practices, networking and building relationships.
• Collaboration – collaborate with partners in PBB (GRM) and other divisions to win business and find the home best fitting the client and progress towards shared goals.
• Communication – actively, openly and effectively listen to understand client needs and articulately convey CNB products’ value proposition.
• Critical Thinking – ability to analyze situations and translate them into insights that are used to make informed decisions and provide tailored advice for each client’s individual situation.
• Adaptability – manage ambiguity and be able to quickly pivot to advise clients as necessary.
• Self‑Organization & Effectiveness – ability to use tools and best practices to prioritize the right activities and deliver a consistent and exceptional client experience.
• Professionalism – conduct business in a highly proficient, polished manner fitting expectations of Preferred clients such as corporate executives.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 3 years of direct sales experience required.
• Minimum 3 years of experience in a financial institution required.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Additional Qualifications

• Banking Products for Personal & Business clients – deep knowledge of CNB’s offering, particularly those catered to Preferred, personal, or small business clients.
• Regulatory & Compliance – strong understanding of the regulatory environment CNB operates in to manage risk and ensure compliance (includes deep knowledge of CIP and KYC)
• Economic Environment – understanding of the economic environment and its impact on clients.
• Personal & Business Financials – review financial statements to fully understand a client’s financial health and advise accordingly.
• Negotiation – ability to maintain a profitable relationship, balancing bank and client needs.
• Policy & Procedures – knowledge of CNB’s policies, procedures & regulatory obligations

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.