Relationship Manager, Austin

AFC Automotive Finance Corporation; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Immediately vested 401K with company/m

Job summary

AFC Automotive Finance Corporation in Austin is seeking a Relationship Manager to build and nurture customer relationships, drive business growth, and lead a team across local markets. You will mentor staff in portfolio management, data analysis, and business development while collaborating with internal teams and external partners.

The role emphasizes travel within the market, industry leadership, and delivering exceptional service to independent dealers as part of AFC's strategic growth plan.

Qualifications

• 5+ years of experience in customer-facing, sales, sales support roles.
• 3+ years of people leadership experience.
• Experience in team management and building strong sales relationships.
• Ability and desire to frequently travel within your market to support our current and prospective customer base.
• Familiarity with risk management principles and collections procedures.
• Proficiency in Google Workspace, Salesforce, Tableau.

Responsibilities

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.

Skills

Customer relationships

People leadership

Sales growth

Travel frequently

Risk management

Education

Tools

Salesforce

Tableau

Google Workspace

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we're committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC's Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.

We're looking for: A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth.

You will:

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.
• Ensure compliance with applicable laws and codes for the assigned geographic area.

Who you will work with:

Reporting to the Regional Director, this role will collaborate with various teams, including Credit, Contracting, Collections, Training, and Operations, on a regular basis. You will also interact with customers and external partners, building strong relationships and providing exceptional service.

Must Have's:

• 5+ years of experience in customer-facing, sales, sales support roles.
• 3+ years of people leadership experience.
• Experience in team management and building strong sales relationships.
• Passion for leading people, projects, and budgets.
• Ability and desire to frequently travel within your market to support our current and prospective customer base.
• Familiarity with risk management principles and collections procedures.
• High level of accountability towards local goals and business targets.

Nice to Have's:

• Experience in the automotive, financial services, or related industries.
• Basic understanding of financial statements.
• Proficiency in Google Workspace, Salesforce, Tableau.
• Familiarity with customer relationship management (CRM) tools.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and p