Overview
We are a fast-growing, boutique wealth management firm in Radnor. We are hiring a Relationship Manager to join our team as an integral member of our expanding financial advisory team. The company's core values include Honesty & Integrity, Get Things Done, Team Player and Getting Better Every Day.
Summary of Duties
- Answering inbound phone calls/emails or making outbound calls/emails with updates on service requests (e.g., scheduling follow-up calls with financial advisors and internal team as needed)
- Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances
- Managing the advisor's calendar including coordinating meetings with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
- Schedule client and internal preparation meetings
- Coordinate asset transfers and rollovers for existing accounts
- Collaborating with advisors and 3rd party teams to request or run investment and insurance illustrations/proposals
- Executing money movement transactions at the request of the client and/or financial advisor team
- Enter and maintain client information in our CRM and client files
- Pre-fill account documentation on client accounts and/or documents
- Educating or enrolling clients in digital tools (eMoney, Investor360, DocuSign, ePay)
- Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or the financial advisor or new business team
- Enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the financial advisor
- Assist the financial advisors in implementing their client service model
- Deliver white-glove service and maintain long-term client relationships
- Remaining current on all policies, procedures, and new platforms
- Perform special projects and duties as assigned
Candidate Qualifications
- College Degree
- Active Series 7, and Series 66 or Series 63 and Series 65 preferred
- Two or more years of industry experience preferred
Knowledge/Skills
- Must be very organized and detail oriented with strong follow-through and ability to work efficiently on time sensitive matters
- Exceptional written and verbal communication skills required
- Exceptional client service skills
- Must be computer literate and proficient with MS Office Suite and Adobe Acrobat Pro with the ability to quickly learn new programs and platforms
- Critical thinking, attention to detail and multi-tasking skills required
- Passion for working collaboratively and building long-term client relationships
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts preferred
- Detail orientated with superior organizational skills and ability to prioritize
- Strong time management skills
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Adaptable and ability to multitask
- Goal oriented, self-motivated and results driven
Compensation
- Starting Salary: $70,000/year
- Bonus Potential: Up to 5% annually based on team goals PLUS an additional up to 10% annually based on individual performance.
Benefits
- 401(k) with match
- Health, Dental & Vision Insurance offered
- Long Term Disability
- Generous paid time off
- Education/License/Training Reimbursement
- Bonus potential up to 15% of salary