Relationship Manager

ICE; Bedford (MA); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid leave

Job summary

ICE, a leading financial services company, seeks a Relationship Manager to proactively manage a territory of 15–30 accounts with $1M–$40M in annual revenue. You will build trust-based, value-added relationships and coordinate internal resources to deliver client initiatives and resolution.

The role emphasizes revenue retention and growth, with success measured by client satisfaction and long-term partnerships.

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in financial services, with at least three years of account relationship experience.
• Strong written and verbal communication skills with senior management.
• Knowledge of ICE Data Services products and services is a must.

Responsibilities

• The RM will be responsible for all ICE Data Services revenue across all lines of business.
• This territory is heavily weighted toward Fixed Income Pricing & Analytics; experience in that field is preferred.
• Coordinate internal resources to ensure successful execution of client initiatives and problem resolution.
• Performance measured by revenue retention, growth and overall client satisfaction.

Skills

Account management

Client relationship

Communication

Project coordination

Education

Bachelor’s degree

Tools

CRM software

Job description

Job Purpose

The Relationship Manager is responsible for proactively managing ongoing relationship for a territory of 15 to 30 accounts ranging from $1M to $40M in annual revenue. The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. The RM is measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.

Overview

Job Purpose

The Relationship Manager is responsible for proactively managing ongoing relationship for a territory of 15 to 30 accounts ranging from $1M to $40M in annual revenue. The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. The RM is measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.

Responsibilities

• The RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
• This particular territory is heavily weighted toward our Fixed Income Pricing & Analytics business and this position will require experience within that field.
• The RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
• Performance will be measured as a function of quantitative measures based on revenue retention and growth. They will also be measured against qualitative goals such as proactive client engagement and overall client satisfaction.

Knowledge And Experience

• Bachelor’s degree is required.
• 5+ years of experience working within the financial services industry, with at least three years of account relationship experience.
• Proactive individuals who are detail oriented, comfortable serving as a project coordinator, and who will be a strong customer advocate are highly desired for this position.
• Overall industry knowledge and professional demeanor combined with knowledge of ICE Data Services products and services is a must.
• Strong written and verbal communication skills and the ability to interact with senior management internally and externally are critical.
• This position demands an individual who enjoys the challenge of working with large, complex and potentially demanding clients that expect high levels of service, professionalism and expertise.

Base Salary Range for New York

The expected base salary for this role, if located in New York, is between $75,000 - 125,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Base Salary Range for Illinois

The expected base salary for this role, if located in Illinois, is between $70,000 - 110,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.