Relationship Management Consultant

Klassic Recruitng; Healdsburg (CA); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Catered lunches

Subsidized gym membership

401(k) with retirement planning education

Tuition reimbursement up to $5,250 a year

Monthly contribution for student loans

Résumé du poste

Klassic Recruiting is partnering with SoFi to find a Relationship Management Consultant in Healdsburg, CA. The role is vital for building relationships with applicants and borrowers, requiring strong communication and organizational skills.

SoFi offers a dynamic environment with numerous benefits, including competitive salaries and a flexible vacation policy. Ideal candidates will exhibit professionalism and a strong work ethic while being able to handle pressure effectively.

Qualifications

• Professional demeanor with a strong work ethic.
• Previous experience in financial services/sales and/or contact center preferred.
• Ability to work evenings, nights, and weekends.

Responsabilités

• Respond to applicant inquiries via phone, Secure Chat, and email.
• Document every correspondence with applicants and borrowers.
• Perform outbound outreach to applicants to move applications through the sales process.

Connaissances

Strong verbal and written communication skills

Advanced computer skills

Ability to build positive working relationships

Strong work ethic

Ability to exhibit grace under pressure

Organizational and time management skills

Formation

High school or equivalent

Outils

Microsoft Office Suite

Databases

Web

Description du poste

Klassic Recruiting i s partnering with SoFi in the search for Relationship Management Consultants in Healdsburg, CA

By joining SoFi, you’ll become part of a forward-thinking technology company that is transforming financial services with innovative loan products and investment tools. Recently ranked as one of the fastest growing fintech companies in the Bay Area, we’ve grown from 150 to 500+ employees in the past year and just raised a $1 Billion round of funding. We offer the excitement of a rapidly growing startup with the stability of a seasoned management team.

Job Description

The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications. As a Relationship Management Consultant, you will make outbound contact to members who contact SoFi, provide Operations support to the SoFi Business Development team, resolve member dissatisfaction, and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams.

Essential Job Functions

• Respond to applicant’s inbound inquiries via phone, Secure Chat and email regarding SoFi products
• Provide world class customer service through First Call Resolution
• Document every correspondence with applicants and borrowers clearly and concisely
• Perform outbound outreach to applicants and work with the applicant and the operations team to successfully move applications through the sales process to funding
• Request and secure required documentation according to documented company procedures
• Participate in outbound Marketing Campaigns
• Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs
• Manage correspondence via Desk & Secure Chat
• Deliver timely, accurate and actionable information to SoFi Teams as appropriate
• Improve upon and refine sales and customer service knowledge and techniques through ongoing training
• Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members
• Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
• Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies

Qualifications

• Professional demeanor, strong work ethic
• Previous experience in financial services/sales and/or experience in a contact center preferred
• Strong verbal and written communication skills
• Ability to build positive working relationships with SoFi applicants, members, and team
• Advanced computer skills with solid proficiency in Microsoft Office Suite, Databases and Web.
• Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
• Ability to meet critical deadlines in dynamic, rapidly changing environment
• Self-motivated, resourceful, productive on teams as well as independent work
• Able to move between projects/duties quickly and efficiently with excellent organizational and time management skills
• Ability to work evenings, nights and weekend days and overtime
• Experience handling high volume transactions
• Track record of successful high impact decision making

Benefits

• Catered lunches, a fully stocked kitchen, and subsidized gym membership.
• Competitive salary packages, bonuses, and stock options.
• Flexible vacation policy allows you to truly relax and reboot.
• Comprehensive health, vision, dental, and life insurance as well as disability benefits.
• 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
• 401(k) and education on retirement planning.
• Tuition reimbursement on approved programs, up to $5,250 a year.
• Monthly contribution to help you pay off your student loans.

Job Type: Full-time

Required Education

• High school or equivalent

Required Experience

• Call Center: 2 years
• Customer Service: 2 years
• Financial Services: 2 years

Additional Information

All your information will be kept confidential according to EEO guidelines.