Relationship Banking Specialist I

California Bank of Commerce; Westlake Village (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

California Bank of Commerce is seeking an attentive Branch Associate to deliver exceptional customer experiences at our Westlake Village location. You will assist with new account requests, account servicing, and transactional needs while promoting bank products.

The role requires adherence to compliance and strong teamwork across the branch. You will handle teller duties, cash handling, and regulatory requirements, including BSA and OFAC guidelines, while contributing to a positive branch

Qualifications

• Proficient in Microsoft Office and related programs.
• Strong mathematical ability and analytical thinking.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills and professional demeanor.
• Effective time management and organizational skills.
• Attention to detail and follow-through.
• Ability to interact with coworkers and follow banking procedures.
• Working knowledge of bank products and systems to cross-sell effectively.
• Thorough understanding of banking regulations, including BSA.
• Ability to count cash accurately.

Responsibilities

• Provide excellent customer experience to branch clients and assist with new accounts, servicing, and transactions.
• Maintain knowledge of bank products and services and support cross-selling and referrals by staff.
• Handle customer problems professionally and resolve at branch level to satisfaction.
• Participate in daily supervision activities and perform branch operations, including approvals and reporting.
• Execute client transactions, open new accounts, issue and service debit cards, and manage online banking setup.
• Process cash handling tasks, branch certifications, stop payments, issues with Holds, and Reg. E claims.
• Manage Safe Deposit Box openings/closings as assigned.

Skills

MS Office

Mathematical ability

Analytical skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Cash handling

Cross-selling

BSA knowledge

Bank products knowledge

Education

High school diploma or GED

Branch banking experience (1–3 years)

Tools

None

Job description

Description

JOB SUMMARY:

Provide AMAZING customer experience to all branch clients, assisting them with new account requests, account servicing and transactional needs. Promote and cross-sell bank products and services, provide support to other Branch and Department team members as needed to perform other duties and functions as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide AMAZING customer experience to all branch clients.
• Maintain comprehensive knowledge of the bank’s products and services and ensure that branch staff are similarly trained and focused on appropriate cross-selling and referrals.
• Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction.
• Participate in daily supervision activities of the branch as assigned, including the following:

1. Approve higher dollar amount client transactions
2. Complete daily report checklist for operational activities
3. Independently complete the review and or callback of branch activities including new accounts opened and branch certifications
4. Able to perform all transactions necessary to meet customer needs, including opening new accounts and all teller functions:
5. Client transaction processing
6. Debit card ordering and servicing
7. Online banking setup and servicing (as applicable)
8. Printed check orders
9. Branch cash ordering and shipping (as applicable)
10. Branch Certifications (as assigned)
11. Stop payments
12. Holds
13. Reg. E Claims
14. Safe Deposit Box opening, closing and servicing (as assigned)

• Demonstrated proficiency and understanding of all compliance regulations in support of opening new accounts, proper account titling and ownership, to mitigate risk to the bank:

1. Bank Secrecy Act
2. Customer Information Program
3. Beneficial Ownership
4. Office of Foreign Asset Control
5. Trust Account documentation
6. Fiduciary Account documentation

• Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
• Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required.
• Ensure the office is operating in a safe and effective manner.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Requirements

REQUIRED SKILLS AND ABILITIES:

• Computer skills to include use of Microsoft Office products and other programs as required.
• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
• Working knowledge of all bank products and systems enabling cross selling of bank products to a diverse client base.
• Thorough understanding of banking rules and regulations especially BSA.
• Ability to count cash accurately.

Education/Licenses/Work Experience:

• High school diploma or GED equivalent required.
• One to three years branch banking experience preferred.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Pay range may vary based on skills, experience, and location.