Relationship Banker - Waterside Crossing Financial Center

Bank of America

Denver (NC)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

Bank of America in the United States is seeking an in-branch specialist to educate clients on self-service options and conduct cash transactions. You will build relationships, understand financial goals, and connect clients to suitable banking solutions.

Exemplary communication and strong teamwork help you thrive in a busy branch environment. Flexibility to work weekends and extended hours is required.

Qualifications

Enthusiastic, self-motivated with a strong work ethic and client focus.
Ability to collaborate and build relationships with clients and teammates.
Demonstrates passion and drive to deliver positive client financial experiences.
Confident in identifying solutions based on client needs.
Effective communicator, comfortable engaging all clients.
Learns and adapts to new information and technology platforms.
Educates clients on self-service banking tools (ATM/online/mobile).
Applies critical thinking to meet client needs and follow laws and procedures.
Manages time and capacity efficiently, focusing on results.

Responsibilities

Engages clients in the lobby to educate and assist with self-service resources.
Processes cash transactions accurately and efficiently as needed.
Has in-depth conversations to understand financial goals and life priorities.
Connects clients to solutions meeting their financial objectives.
Builds relationships to meet clients' financial needs.
Drives the overall client experience and service quality.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

Executes the bank's risk culture and strives for operational excellence

Builds relationships with clients to meet financial needs

Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Grows business knowledge and network by partnering with experts in small business, lending, and investments

Manages financial center traffic, appointments, and outbound calls effectively

Drives the client experience

Manages cash responsibilities

Required Qualifications

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for new and existing clients based on their needs

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations