Relationship Banker - Stamford / Norwalk Area

Bank of America Corporation; Norwalk (CT); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America in Norwalk, CT is seeking a customer service associate to engage clients in the lobby and guide them through self-service banking options. You will process cash transactions, answer questions, and connect clients with appropriate financial solutions.

The role requires a strong work ethic, excellent communication, ability to work weekends, and readiness to travel within the area as needed. In-office culture emphasizes customer focus and compliance with laws.

Qualifications

• Experience in customer service or sales preferred.
• Strong communication and listening skills.
• Willingness to learn and adapt to new banking platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service resources.
• Accurately process cash transactions and balances for clients.
• Build relationships to understand client needs and connect to solutions.
• Follow processes, comply with laws, and maintain risk controls.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience and uphold service standards.
• Support cash handling and operate within bank guidelines.

Skills

Adaptability

Customer focus

Relationship building

Communication

Problem solving

Time management

Team collaboration

Education

High School Diploma or GED

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CT - Norwalk - 220 Main St - Norwalk Main Street (CT2237), US - CT - Norwalk - 50 N Main St - South Norwalk (CT2240), US - CT - Norwalk - 578 Westport Ave - Westport Ave (CT2258), US - CT - Stamford - 1070 High Ridge Rd - High Ridge (CT2207), US - CT - Stamford - 14 High Ridge Rd - Bulls Head (CT2180), US - CT - Stamford - 37 Church St - Glenbrook (CT2267), US - CT - Stamford - 383 W Main St - West Stamford (CT2273), US - CT - Stamford - 46 Atlantic St - Stamford Downtown (CT2275)

Pay and benefits information

Pay range

$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.