Relationship Banker / Senior Relationship Banker - Dandridge

Truist Wealth; Dandridge (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid vacations

Paid holidays

Job summary

Truist Wealth seeks a Regular retail professional to deliver premier client service, both in person and by phone, while expanding client relationships and cross-selling financial products. You will support teller duties when needed and collaborate with internal specialists on complex goals.

Ideal candidates have strong communication, proven sales experience, and the ability to multitask in a fast-paced branch environment. Some travel and weekend hours may be required.

Qualifications

• High school diploma or equivalent required with strong customer service experience.
• 2 years client sales and service experience preferred.
• Excellent interpersonal and communication skills required.
• Proficient in basic computer applications, including MS Office.
• SAFE mortgage licensing compliance within 30 days of employment.
• Ability to multi-task and travel for temporary staffing or locale changes.
• Weekend and extended hours availability with occasional travel.

Responsibilities

• Deliver outstanding client service in person and by phone.
• Develop and expand client relationships to meet service and sales targets.
• Refer more complex needs to internal specialists as appropriate.
• Participate in branch leadership routines and team sales processes.
• Enhance product knowledge and sales techniques through training.
• Advise on consumer lending options and take loan applications.
• Ensure compliance with policy, procedures and risk controls.
• Assist with teller duties and help clients navigate the branch.

Skills

Client relationships

Sales experience

Interpersonal communication

Computer skills

Multitasking

Travel for staffing

Weekend/extended hours

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships. Provides financial solutions that meet client needs based on consultative conversations and referrals to other business partners for additional business growth opportunities. Will be cross trained to perform required teller duties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
• 2. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
• 3. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
• 4. Participates fully in all components of the established Truist Retail Community Bank Leadership Routines
• 5. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
• 6. Advises on consumer lending options and takes loan applications.
• 7. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• 8. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.

QUALIFICATIONS

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. High school diploma or equivalent education
• 2. 2 years of client sales and service experience
• 3. Experience with sourcing and prospecting for new clients and client relationship building
• 4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• 5. Demonstrated proficiency in basic computer applications, such as Microsoft Office
• 6. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
• 7. Ability to multi-task under time constraints
• 8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
• 9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Preferred Qualifications

• 1. Associate’s degree or higher
• 2. Demonstrated ability to handle multiple priorities under time constraints
• 3. Excellent verbal and written communication skills
• 4. Ability to respond in a professional manner with a high level of service quality
• 5. Experience with discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients
• 6. Demonstrated ability in meeting or exceeding sales goals
• 7. General understanding of bank operations, policies and procedures

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.