Relationship Banker - Pulaski Highway

M&T Bank Corporation; Baltimore (MD); On-site; USD 64,842,000 - 107,940,000; Full time

Job summary

M&T Bank Corporation is seeking a branch-focused sales and service professional in Baltimore to identify customer needs and drive basic sales solutions through proactive outreach. You will handle profile assessments, outbound calls, and appointment setting to grow customer relationships.

The role emphasizes risk awareness, knowledge of banking products, and excellent customer service as you onboard new clients and maintain ongoing branch activity.

Qualifications

• High school diploma or GED with 2 years proven retail sales, call center, customer service and/or telesales experience, or 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology

Responsibilities

• Play key role in Relationship Management (assessments, profiling for sales opportunities, account opening and lead-focused outbound calling)
• Manage the sales process from outreach to appointment preparation, interaction, and follow-up
• Maintain risk controls including audit requirements, fraud prevention, KYC and CIP
• Research customer profiles to identify value opportunities in banking relationships
• Present appropriate product options in collaboration with internal partners
• Proactively reach out to clients via email or phone to educate on value-added products
• Onboard new customers through outreach and ensure timely setup of accounts
• Schedule and hold weekly appointments and prepare for meetings with pre-call plans
• Provide customer servicing interactions and resolve issues
• Adhere to internal controls and regulatory requirements
• Promote M&T Bank brand and inclusive branch culture
• Complete duties while ensuring compliance with policies and audit points

Skills

Verbal communication

Customer service

Time management

Financial services knowledge

Proactive sales experience

Education

Associate degree

Notary public license

Tools

Internet proficiency

Job description

Overview

Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling)
• Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up)
• Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP))
• Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
• Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners
• Proactively reach out to clients via e‑mail or phone to follow up and educate on value added products/services to address needs of clients
• Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
• Establish trust with existing clients through proactive outreach regularly
• Schedule preset appointments for the following week and hold appointments each week
• Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre‑call plan)
• Perform customer servicing interactions
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Scope of Responsibilities

The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is the key driver of customer flow in the branch to support these activities. The position services existing customers and grows the business through identifying sales opportunities with customers. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required

• High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience or a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized individual with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology

Education and Experience Preferred

• Associate degree
• Notary public license
• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heave objects weighing 5 lbs. to 30 lbs
• Ability to read fine print
• Ability to interact with customers in an open face-to-face work environment
• Ability to use fax, telephone system, copier and other communication tools

Pay

The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America

Company

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank has policies and procedures in place to promote a drug free workplace.