Relationship Banker: Personal Banking & Lending Expert

BMO; Riverton (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in the United States is hiring to deliver exceptional service to customers and prospects. You will identify needs, offer tailored financial solutions, and guide customers through personal banking and lending options, including home financing and small business solutions.

The role emphasizes consultative sales, risk-aware lending recommendations, and a commitment to a high-quality customer experience across branches and channels.

Qualifications

• 2–3 years of relevant experience with a post-secondary degree in a related field.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business needs and solutions.
• Experience in financial services is an asset.
• Experience in a consultative customer service or sales role.
• Verbal & written communication skills.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Skills

Needs-based assessments

Customer service

Sales experience

Regulatory compliance

Credit analysis

Education

Post-secondary degree in related field

Tools

Social media familiarity

Online banking tools

Job description

BMO Financial Group in the United States is hiring to deliver exceptional service to customers and prospects. You will identify needs, offer tailored financial solutions, and guide customers through personal banking and lending options, including home financing and small business solutions.

The role emphasizes consultative sales, risk-aware lending recommendations, and a commitment to a high-quality customer experience across branches and channels.