Relationship Banker - Ocean Monmouth Market

Bank of America; Shrewsbury (NJ); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits eligible

Paid time off

Descripción de la vacante

Bank of America in Shrewsbury, NJ, is hiring a Client Service Representative to engage clients in the lobby and guide them to self-service options such as mobile, online banking, and ATM. You will accurately process cash transactions and discuss financial goals with clients.

Join a team that emphasizes in-office collaboration, development, and benefits, with weekend/extended hours as needed and opportunities to serve a wide client base across nearby branches.

Formación

• Experience in financial services or customer-facing roles is preferred.
• One year of sales experience in a salary plus incentive environment with individual goals.
• Six months of cash handling experience.
• High school diploma or GED; business-related degree desirable.

Responsabilidades

• Engage clients in the lobby and educate on self-service transactions (ATM, online banking, mobile banking).
• Accurately and efficiently process cash transactions for clients as needed.
• Build deep conversations to understand financial and life priorities and connect clients to solutions.
• Follow processes and guidelines; adhere to laws and regulations; help grow client relationships.

Conocimientos

Customer Focus

Relationship Building

Sales Experience

Cash Handling

Educación

High School Diploma

Bachelor's Degree (or business-related degree)

Descripción del empleo

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Bradley Beach - 522 Main St - BRADLEY BEACH CLUSTER BC (NJ7110), US - NJ - Brick - 39 Brick Blvd - BRICKTOWN BC (NJ7113), US - NJ - Brielle - 405 Union Ave - BRIELLE BC (NJ7130), US - NJ - Eatontown - 8 Industrial Way E - EATONTOWN BC (NJ7120), US - NJ - Englishtown - 80 Route 9 - MARLBORO PLAZA BC (NJ7192), US - NJ - Freehold - 510 W MAIN ST - FREEHOLD-ROUTE 537 BC (NJ7109), US - NJ - Jackson - 2284 W County Line Rd (NJ7131), US - NJ - Lakewood - 395 ROUTE 70 - LAKEWOOD - RT 70 BC (NJ7162), US - NJ - Lincroft - 2 Middletown Lincroft Rd - LINCROFT BC (NJ7118), US - NJ - Marlboro - 6 S Main St - MARLBORO BC (NJ7250), US - NJ - Ocean - 1100 STATE ROUTE 35 - OCEAN TOWNSHIP BC (NJ7112), US - NJ - Point Pleasant Boro - 2232 Bridge Ave - POINT PLEASANT BC (NJ7125), US - NJ - Red Bank - 170 BROAD ST (NJ7358), US - NJ - Shrewsbury - 691 Shrewsbury Ave - SHREWSBURY CLUSTER BC (NJ7205), US - NJ - Wall Township - 1800 State Route 35 - WALL BC (NJ7101)

Pay range

$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

• This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Pay and benefits information