Relationship Banker - North Plainfield & Somerset Area

Bank of America; North Plainfield (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America is hiring a client-focused associate to engage clients in the lobby, educate on self-service banking, and process cash transactions efficiently. The role emphasizes building client relationships, understanding financial goals, and guiding customers to appropriate banking solutions in a fast-paced environment.

The position requires strong communication, problem solving, and the ability to work weekends or extended hours at multiple NJ locations, contributing to a superior client

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates well to achieve client goals and build relationships.
• Able to educate clients on self-service banking tools and solutions.

Responsibilities

• Executes bank risk culture and aims for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes and guidelines to act in clients' and the bank's best interest.

Skills

Adaptability

Client Focus

Relationship Building

Problem Solving

Education

High School Diploma

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Job Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM.

Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.

Job expectations include having deep conversations with clients to gain in‑depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self‑service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem‑solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Basking Ridge - 125 S Finley Ave - BASKING RIDGE BC (NJ7291), US - NJ - Berkeley Heights - 145 Snyder Ave - BERKELEY HEIGHTS BC (NJ6253), US - NJ - Hillsborough - 430 Amwell Rd - HILLSBOROUGH BC (NJ7241), US - NJ - Middlesex - 1285 Bound Brook Rd (NJ7247), US - NJ - North Plainfield - 535 Somerset St - NORTH PLAINFIELD BC (NJ7209), US - NJ - Pluckemin - 2100 Burnt Mills Rd - Pluckemin BC (NJ7290), US - NJ - Somerset - 1229 STATE ROUTE 27 - FRANKLIN PLAZA BC (NJ7188), US - NJ - Warren - 59 Mountain Blvd - WARREN BC (NJ7210)

Pay and benefits information

• Pay range $25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.
• Predictable pay
• This role is compensated with a base salary and is not incentive eligible.
• Benefits

Benefits

• This role is currently benefits eligible.
• We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

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Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency