Relationship Banker III

CHEMUNG CANAL TRUST COMPANY N A; Town of West Seneca (NY); Sur place; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Profit Sharing/401K Plan

Tuition Reimbursement

Paid time off

Employee Assistance Program

Résumé du poste

Chemung Canal Trust Company, N.A. in West Seneca is seeking a Relationship Banker III to foster customer relationships and support daily branch operations. The role emphasizes cross-selling, accurate transaction processing, and teamwork to serve clients and the community.

You will lead branch activities, coach staff, and ensure service standards while building long-term relationships with customers and small businesses.

Qualifications

• High School Diploma or equivalent required; business courses preferred.
• At least 3 years' experience in banking or customer service.
• Strong analytical and mathematical skills; good reading and writing.
• Excellent communication, interpersonal and sales abilities.
• Proficient computer skills: Outlook, Word and Excel.
• Ability to lift up to 50 lbs.
• Willing to support multiple branch locations.

Responsabilités

• Provide exceptional customer service and cross-sell products and services.
• Engage in proactive outreach and refer clients to other products.
• Assist in coaching and training branch staff.
• Lead branch huddles and coaching sessions; cover for Branch Manager.
• Open deposits and loan applications; open business and personal accounts.
• Process routine/complex transactions and balance cash.
• Maintain bank equipment and assist customers with inquiries.
• Participate in community activities to drive leads.

Connaissances

Customer service

Sales skills

Analytical skills

Communication skills

Computer skills

Formation

High School Diploma

Business courses preferred

Outils

Outlook

Word

Excel

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relationship Banker III

West Seneca, West Seneca, NY, US

2 days ago Requisition ID: 2442

Salary Range: $24.00 To $30.00 Hourly

Build your future with us.

We are seeking a Relationship Banker III to foster meaningful customer relationships and support the daily operation of our West Seneca branch. Growing our team of experienced, relationship focused banking professionals committed to helping our customers and communities thrive.

As a proud community bank, we take our commitment to the neighborhoods we serve seriously. Investing in our communities is how we say thank you to the people and businesses that make this region a remarkable place to live and work.

If you're inspired by the opportunity to make a real impact - while growing your career in retail banking - we invite you to review the job description and apply today.

Together, we build something amazing - and we support you with benefits such as:

• Profit Sharing/401K Plan
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

...and more!

Job Title: Relationship Banker III

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

• Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; displays sales leadership and drives sales through service and knowledge.
• Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Meets specific partner referral goals.
• Actively assists in training, coaching and motivating the branch staff. May be responsible for providing employees with timely, candid, and constructive feedback, as well as completing performance reviews.
• Actively leads branch huddles, meetings, and one on one coaching sessions. Responsible for developing branch staff. Serves as manager in the absence of the Branch Manager. Provides cross training/on the job training to employees on a regular basis.
• Leads and manages branch staffing, retail and operational reports, and ensures all staff complete required training.
• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Assists with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
• Obtains and maintains an active NMLS registration; possesses and utilizes a Lending Line.
• Completes effective business calls with or without the Branch Manager.
• Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
• Actively participates in community activities that may generate new customer leads and supports the organization’s overall Community Outreach and CRA goals and initiatives.
• Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements:

• High School Diploma or equivalent required. Business related college courses preferred.
• A minimum of 3 years’ experience in banking or considerable relevant customer service experience
• Proficient analytical and mathematic skills, along with reading and writing skills
• Proficient communication, interpersonal and sales skills
• A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services
• Basic computer skills, including Microsoft Outlook, Word and Excel
• Ability to lift up to 50 lbs. of coin
• Must be able to support multiple branch locations as needed

Salary Range $24 to $30 hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company, N.A., including its divisions Capital Bank and Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.