Relationship Banker II - Auburn, WA

Us Bank; Auburn (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

U.S. Bank is looking for a Relationship Banker to help customers make better financial decisions by engaging them in person, by appointment, and online. You’ll build trusted relationships and understand client goals while guiding them through deposit, loan, and digital options.

You will open new accounts, process service requests, and educate clients on digital products and services. Team collaboration and accurate handling of customer information are essential to deliver an exceptional client

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of job-related, retail banking experience or a combination of experience and commensurate training.

Responsibilities

• Engage clients across in-person, appointment, and virtual channels to provide counsel.
• Assess customer needs and recommend deposit, loan, and digital products.
• Open new consumer and business accounts and process service requests.
• Educate clients on online and self-service banking options.
• Collaborate with branch teammates and partners to serve clients with excellence.

Skills

Relationship building

Client communication

Interpersonal skills

Sales campaigns

Education

High school diploma or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. Try new things, learn new skills and discover what you excel at all from Day One.

Job Description

Relationship Bankers build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Basic Qualifications

• High school diploma or equivalent
• Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training

Preferred Skills/Experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/prom