Relationship Banker II

Trustmark Corporation; Fairhope (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Trustmark Corporation is seeking a Relationship Banker in Fairhope, AL. You will identify customer needs, refer appropriate products, and deepen relationships through proactive sales and service while handling deposits, loans and other banking transactions.

The role emphasizes exceptional customer service, accuracy in processing cash and non-cash transactions, and meeting quarterly sales goals. Strong interpersonal skills and NMLS registration are preferred.

Qualifications

• 2 years of face-to-face customer service or retail sales experience
• Able to learn Trustmark consumer and/or mortgage lending guidelines and process loans within 2 years
• Able to register with the National Mortgage Licensing System and Registry (NMLS)
• Able to use basic math and handle routine transactions
• Strong interpersonal and written communication skills
• Meet sales goals in a retail environment

Responsibilities

• Identify customer needs and referrals through proactive sales/service efforts
• Service, sell, and cross-sell deposit accounts, loan products, insurance, cash management, etc.
• Deliver exceptional customer experience following Trustmark service standards
• Safeguard assets and process transactions accurately (deposits, withdrawals, wires, loan payments)
• Balance cash drawer daily and ensure proper documentation
• Achieve quarterly sales and referral goals while providing excellent service
• Make outreach calls to customers and prospects
• Comply with bank policies and performance standards
• Coach and mentor Relationship Bankers and Tellers
• Review/approve transactions including night drop, ATM deposits, money orders
• Handle cash shipment and vault management for a branch
• Originate consumer loans
• Perform additional duties as assigned

Skills

Customer service

Sales

Banking knowledge

NMLS registration

Communication skills

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.

Responsibilities

• Identify customer needs and make the appropriate referrals through proactive sales/service efforts
• Service, sell, and cross‑sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver exceptional customer experience that follows Trustmark’s service standards
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts)
• Balances cash drawer daily for both the cash totals and to ensure appropriate documents have been executed
• Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales
• Making outreach calls to customers and/or prospects.
• Comply with the bank’s guidelines, policies, procedures, and standards of performance
• Coach and serve as a mentor to Relationship Bankers and Tellers
• Provide oversight and responsibility to review/approve various transactions to include night drop contracts/logs, ATM deposits, collection items, money orders, official checks, and cash drawers
• Handle the cash shipment and vault management for a branch
• Ability to handle the origination of consumer loans
• Perform additional duties as assigned

Qualifications

• High school diploma or GED
• 2 years of face‑to‑face customer service experience, retail sales experience or prior Trustmark Relationship Banker experience with a demonstrated track record of exceeding the individual performance goals
• Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment
• Be able to register with the National Mortgage Licensing System and Registry (NMLS)
• Able to use basic math concepts and can handle routine transactions and close out the cash drawer
• Exceptional customer service skills with the ability to learn and communicate Trustmark products
• Pass appropriate assessment tests related to customer service and math skillsAble to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Strong interpersonal and communication skills both verbal and written
• Detail-oriented with a focus on quality and accuracy
• Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis

Preferred

• Prior supervisory experience in a retail or bank environment
• Prior experience processing consumer or mortgage loans
• 2 years of banking industry knowledge specifically of the Relationship Banker position

Physical Requirements/Working Conditions:

• Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens.
• Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.