Relationship Banker II

Mascoma Bank; Enfield (NH); On-site; USD 30,000 - 32,000; Full time

Job summary

Mascoma Bank, Enfield, NH, is seeking a Relationship Banker II to become a frontline contact for customers, handling daily banking needs, inquiries, and exceptional service. You will promote technology tools, discuss mortgages and lending options, and support customers in navigating Mascoma Bank’s products to improve their financial lives.

You will open/close accounts, assist with applications, and help manage customer expectations.

Qualifications

• 1–3 years in retail banking (college degree preferred).
• Knowledge of computers and typing skills.
• Strong written and verbal communication; problem-solving ability.

Responsibilities

• Assist customers with daily banking needs (deposits, withdrawals).
• Build customer relationships and resolve issues to improve financial well-being.
• Explain products and services to help customers choose the best options.
• Guide customers through account opening and application processes; set expectations.

Skills

Retail banking experience

Computer literacy

Strong communication

Education

College degree preferred

Job description

Join Mascoma Bank's Retail Team as a Relationship Banker II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Relationship Banker II will be one of the first points of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service. Additionally, those in this position have the opportunity to provide an elevated level of service to our customers. This includes opening and closing accounts, promoting technology tools and resources, discussing mortgage and lending options, and so much more!

What You'll Do

• Assist customers with their daily banking needs including deposits and withdrawals.
• Building and enhancing customer relationships by finding ways to solve customers' issues or identifying ways to enhance their financial lives.
• Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
• Being proficient in understanding all mortgage and home equity products and how to position these to the customer through application and closing.
• Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
• Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
• Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
• Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
• Understanding and adhering to Mascoma Bank's policies and procedures.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• 1-3 years in retail banking with college degree preferred.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you! Background and Credit Check: As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations. Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case‑by‑case basis, taking into account their relevance to the role and any regulatory requirements. Our Commitment to Belonging: The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team‑building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affi… We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an Affi… M/F/D/V.

Salary Description

$21.50 - $23.00/Hour

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.