Relationship Banker I - Interstate

TD Bank; Ramsey (NJ); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank in Ramsey, New Jersey seeks a friendly Banking Associate to engage clients in-branch, uncover financial needs, and offer appropriate banking solutions.

You will build relationships through walk-ins, manage inquiries, and explain products with clarity while complying with policies. A background in service or sales helps. Mortgage exposure may be involved; NMLS or notary could be required.

Qualifications

• Requires a High School Diploma or GED; 1+ year in service, sales, or relationship roles.
• Experience in teller or cash-handling preferred and ability to educate clients on products.
• Strong communication, multitasking, and deadline-driven performance in a fast-paced environment.
• Notary license preferred or ability to obtain; NMLS may be required for the role.

Responsibilities

• Drives client acquisition at the bank location through walk-ins, leads, and outreach.
• Engages clients with curiosity, discovers needs, and presents suitable banking options.
• Explains features, benefits, and risks in clear, simple language to aid informed decisions.
• Delivers personalized solutions and next steps, connecting clients to products and services.
• Maintains accurate documentation and supports risk/compliance requirements.
• Builds relationships and guides clients to TD products and digital capabilities.

Skills

Customer service

Communication

Time management

Relationship building

MS Office

Education

High School Diploma

Notary License (or ability to obtain)

Job description

Work Location

Ramsey, New Jersey, United States of America

Hours

40

Pay Details

$24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description:

Depth & Scope

• Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve their financial goals
• Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities
• Applies foundational banking knowledge to interpret client needs and validate understanding. Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language to help clients make informed decisions aligned to their financial goals
• Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners
• Executes with accuracy and discipline, establishing clear next steps and follow-up, and reinforces the client relationship to support long-term financial progress
• Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness
• Builds and strengthens client relationships through consistent, personalized interactions that reflect a client-first approach
• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
• Adheres to all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank

Education & Experience

• High School Diploma or GED (or equivalent combination of education and experience)
• 1+ years of experience engaging with clients in a service, sales, or relationship building environment
• Teller or cash-handling experience in a financial institution preferred
• Experience educating clients on products and services in a consultative manner
• Demonstrated ability to communicate clearly and effectively with clients and colleagues
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment
• Ability to exercise sound judgment and problem-solving skills in client interactions
• Basic proficiency with Microsoft Office or similar workplace technologies
• Ability to complete required job-related training upon hire
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
• Notary License (or ability to obtain) preferred

Customer Accountabilities

• Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
• Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
• Consistently brings TD's brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience

Shareholder Accountabilities

Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the cli