Relationship Banker I - Clark (40 hour)

TD Bank Group; Clark (NJ); In loco; USD 33.000 - 45.000; Tempo pieno

Descrizione del lavoro

TD Bank Group in Clark, New Jersey is hiring a banking professional to acquire and deepen client relationships through consultative engagement and product knowledge. You will deliver personalized solutions with a focus on financial well-being while adhering to risk and regulatory standards.

Responsibilities include identifying客户 needs, presenting TD products, and guiding clients through mortgage and residential lending options. Strong communication and follow-up are essential.

Competenze

• High School Diploma or GED required or equivalent.
• 1+ years of client service or sales experience.
• Exposure to mortgage or banking products beneficial.
• Ability to explain financial options clearly to clients.
• Understanding of risk and compliance in banking transactions.
• Experience with regulatory requirements and documentation.

Mansioni

• Drive client acquisition at the branch through walk-ins and outreach.
• Develop relationships with clients to deepen financial needs.
• Educate clients on TD products, services, and digital tools.
• Identify needs and present personalized banking solutions.
• Ensure accurate documentation and risk-compliant processes.
• Provide guidance on mortgages and residential lending options.
• Follow up with clients to build long-term relationships.
• Maintain adherence to TD policies and regulatory standards.

Conoscenze

Client engagement

Relationship-building

Consultative sales

Product knowledge

Communication

Risk awareness

Formazione

High School Diploma or GED

1+ years client service experience

NMLS registration (requires)

Notary License preferred

Descrizione del lavoro

Work Location:

Clark, New Jersey, United States of America

Hours:

40

Pay Details:

$24.25 - $32.50 USD

Line of Business:

Personal & Commercial Banking Job Description:

This role is a banking professional who plays a vital role in bringing TD's human, relationship driven banking experience to life by partnering with clients to help them confidently achieve their financial goals by delivering personalized solutions that support overall financial well-being. This role is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, and disciplined execution that drive meaningful client outcomes while adhering to TD's risk and regulatory standards.

Depth & Scope:

• Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve their financial goals


• Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities


• Applies foundational banking knowledge to interpret client needs and validate understanding. Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language to help clients make informed decisions aligned to their financial goals


• Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners


• Executes with accuracy and discipline, establishing clear next steps and follow-up, and reinforces the client relationship to support long-term financial progress


• Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness


• Builds and strengthens client relationships through consistent, personalized interactions that reflect a client-first approach


• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities


• Adheres to all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank

Education & Experience:

• High School Diploma or GED (or equivalent combination of education and experience)


• 1+ years of experience engaging with clients in a service, sales, or relationship building environment


• Teller or cash-handling experience in a financial institution preferred


• Experience educating clients on products and services in a consultative manner


• Demonstrated ability to communicate clearly and effectively with clients and colleagues


• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment


• Ability to exercise sound judgment and problem-solving skills in client interactions


• Basic proficiency with Microsoft Office or similar workplace technologies


• Ability to complete required job-related training upon hire


• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role


• Notary License (or ability to obtain) preferred

Customer Accountabilities:

• Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility


• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required


• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes


• Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies


• Consistently brings TD's brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience

Shareholder Accountabilities:

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the clie