Relationship Banker I - 82nd & Causey - Happy Valley, OR

US Bank; Happy Valley (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation & holidays

401(k) plan with employer match

Parental leave

Sick leave

Job summary

U.S. Bank is hiring a Relationship Banker in Happy Valley, OR. This role focuses on building strong client relationships across in-person, appointment, and virtual channels, while promoting digital banking products and services.

You will open accounts, process requests, and educate customers on available financial solutions, collaborating with the branch team to ensure outstanding client service and adherence to policies.

Qualifications

• Must have high school diploma or equivalent.
• Retail banking experience is commonly 0–4 years.
• Proven ability to build and foster relationships with clients through proactive outreach.
• Bilingual in English and Spanish or Vietnamese is a plus.

Responsibilities

• Build relationships with customers across in-person, by appointment, and virtual channels.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and self-service options.
• Collaborate with branch team to deliver excellent client service.

Skills

Relationship building

Customer service

Digital banking tools

Communication

Multi-channel service

Education

High school diploma or equivalent

Tools

CRM systems

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Location: 11333 SE 82nd Ave, Happy Valley, OR 97086-7634

Relationship Bankers build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Basic Qualifications

• High school diploma or equivalent
• Typically, has less than four years of job-related, retail banking experience or a combination of experience and commensurate training

Preferred Skills/Experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills\Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer's true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
• Experience in the financial services industry preferred
• Bilingual in English and Spanish or Vietnamese

Location expectations

This role requires working from a U.S. Bank location all workdays

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

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