Relationship Banker I (74th & Broadway) 30 Hours

TD Bank; New York (NY); On-site; USD 33,000 - 45,000; Part time

Job summary

TD Bank Group in New York is seeking a customer-focused banking professional to engage clients in person, identify needs, and offer personalized financial solutions. You will support mortgage inquiries, educate clients on TD products, and drive relationship growth while maintaining strong risk controls.

The role emphasizes accurate documentation, regulatory adherence, and delivering a trusted, community-focused banking experience for clients seeking financial well-being.

Qualifications

• 1+ years of experience engaging with clients in a service, sales, or relationship building environment
• Demonstrated ability to communicate clearly and effectively with clients and colleagues
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Notary License is preferred
• NMLS registration may be required for the role

Responsibilities

• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships
• Engages clients with curiosity, conducts needs-based discovery, and explains TD products and services
• Acts as a trusted client advocate by providing ongoing guidance and education on TD products and digital capabilities
• Delivers personalized solutions and next steps, ensuring accurate documentation and compliance
• Provides exceptional service by resolving issues end-to-end and escalating when necessary
• Builds long-term client relationships through consistent, personalized interactions

Skills

Communication

Customer service

Sales

Relationship building

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Work Location:

New York, New York, United States of America

Hours:

30

Pay Details:

$24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

This role is a banking professional who plays a vital role in bringing TD's human, relationship driven banking experience to life by partnering with clients to help them confidently achieve their financial goals by delivering personalized solutions that support overall financial well-being. This role is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, and disciplined execution that drive meaningful client outcomes while adhering to TD's risk and regulatory standards.

Depth & Scope:

• Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve their financial goals
• Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities
• Applies foundational banking knowledge to interpret client needs and validate understanding. Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language to help clients make informed decisions aligned to their financial goals
• Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners
• Executes with accuracy and discipline, establishing clear next steps and follow-up, and reinforces the client relationship to support long-term financial progress
• Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness
• Builds and strengthens client relationships through consistent, personalized interactions that reflect a client-first approach
• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
• Adheres to all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank

Education & Experience:

• High School Diploma or GED (or equivalent combination of education and experience)
• 1+ years of experience engaging with clients in a service, sales, or relationship building environment
• Teller or cash-handling experience in a financial institution preferred
• Experience educating clients on products and services in a consultative manner
• Demonstrated ability to communicate clearly and effectively with clients and colleagues
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment
• Ability to exercise sound judgment and problem-solving skills in client interactions
• Basic proficiency with Microsoft Office or similar workplace technologies
• Ability to complete required job-related training upon hire
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
• Notary License (or ability to obtain) preferred

Customer Accountabilities:

• Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
• Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
• Consistently brings TD's brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience

Shareholder Accountabilities:

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the cli