Relationship Banker I

Simmons Bank; Houston (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Simmons Bank is seeking a Relationship Banker to grow and retain client relationships, providing financial solutions and exceptional service. The RB will engage customers through branches, calls, and events, aiming to meet branch goals and deliver personalized banking experiences.

Ideal candidates have strong communication skills, one year of customer-facing work, and comfort with MS Office and social media for brand awareness. Training covers products, needs-based conversations, and compliance.

Qualifications

• HS Diploma or GED required.
• One year of customer-facing and goal-oriented experience.
• Proficiency with MS Office programs.
• Ability to use social media to support brand awareness and market knowledge.

Responsibilities

• Build and expand client relationships while providing an exceptional client experience.
• Meet or exceed branch and individual goals through in-person and outbound calling activities.
• Refer clients to partner teams for small business, mortgage and advisory services.
• Process requests and transactions accurately and professionally, ensuring compliance.

Skills

Customer service

Sales

Communication

Social media

MS Office

Education

HS Diploma/GED

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.We’re committed to bringing passion and customer focus to the businessSimmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will be experts in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic ‘At Work’ events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client’s expectations. All Relationship Banker Positions will receive the same training on all requisite products, services, needs based conversations, and other tools necessary to perform the role.Essential Duties and ResponsibilitiesResponsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resourcesEnsure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophyUncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisorsMaintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experienceEnsures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutionsPerforms other duties and responsibilities as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.SkillsAbility to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organizationEmbrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environmentEducation and/or ExperienceHS Diploma/GEDOne year customer-facing and goal-oriented experience Computer SkillsMS Office programsUnderstand and utilize social media platforms to help share brand awareness and obtain market knowledgeOther Qualifications (including physical requirements)Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)Ability to provide support and guidance at other banking institutions within the marketEqual Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.