Relationship Banker I

Chemung Canal Trust Company; City of Auburn (NY); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Profit Sharing/401K Plan

Health, Dental & Vision Insurance

Tuition Reimbursement

Paid time off

Employee Assistance Program

Job summary

Chemung Canal Trust Company/Capital Bank/Canal Bank is seeking a Relationship Banker I to deliver exceptional service, handle transactions, and cross-sell banking products. You will assist customers with deposits, withdrawals, loan payments, and account openings while ensuring accuracy and security.

The role emphasizes accurate cash handling, needs-based selling, and ongoing relationship development with clients across the branch network.

Qualifications

• One year of banking or customer service experience preferred.
• High School Diploma or equivalent with business emphasis.

Responsibilities

• Provides exceptional service to new and established clients, including cross-selling products.
• Processes routine and complex transactions (deposits, withdrawals, loan payments) and balances cash drawer.
• Maintains and services bank equipment (ATMs, Night Drops).
• Uses needs-based questions to identify customer needs and recommends solutions.
• Opens deposit and loan accounts and follows regulatory procedures.
• Maintains knowledge of bank products and industry trends to deepen relationships.
• Participates in branch meetings and coaching sessions; assists with training as needed.

Skills

Customer service

Sales skills

Communication skills

Analytical skills

Education

High School Diploma or equivalent

Job description

Build your future with us.

At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth.

As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do—it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.

Interested in making a difference while building a rewarding career?

Together, we build something amazing—and we support you with benefits such as:

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

and more!

Job Title

Relationship Banker I

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
• Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services.
• Actively participates in branch huddles, meetings, and one on one coaching sessions.
• Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
• Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed.
• May direct work flow by assigning ancillary duties on the Teller line as needed.
• Maintains knowledge of all relevant rules and regulations.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements:

• One year experience in a banking or customer service position preferred
• High School Diploma or equivalent with an emphasis in a business curriculum
• Demonstrated experience in banking and/or customer service
• Proficient analytical and mathematic skills, along with reading and writing skills
• Proficient communication, interpersonal and sales skills

Salary Range $17 to $27 hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.