Relationship Banker - Houston North

Bank of America

The Woodlands (TX)

On-site

USD 36,000 - 54,000

Full time

7 hours ago

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Job summary

Bank of America is hiring a client-focused associate to engage in the lobby, educate customers about self-service options, and accurately process cash transactions. This in-office role emphasizes building relationships, following bank processes, and delivering excellent client experiences across the branch network.

The position requires strong communication, sales orientation, and the ability to work on weekends or extended hours as needed.

Qualifications

Experience in financial services and knowledge of financial services industry, products and solutions.
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
Six months of cash handling experience.
Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.

Responsibilities

Engages clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile/online banking, ATM).
Builds relationships with clients to meet financial needs and educate on products.
Follows established processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
Drives client experience and supports cross-sell opportunities by connecting clients to suitable solutions.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s degree or business relevant associate degree

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for customers as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

Executes the bank's risk culture and strives for operational excellence

Builds relationships with clients to meet financial needs

Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Grows business knowledge and network by partnering with experts in small business, lending, and investments

Manages financial center traffic, appointments, and outbound calls effectively

Drives the client experience

Manages cash responsibilities

Required Qualifications

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

Collaborates effectively to get things done, building and nurturing strong relationships.

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

Is confident in identifying solutions for new and existing clients based on their needs.

Communicates effectively and confidently, and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).

Applies strong critical thinking and problem-solving skills to meet clients’ needs.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.