Relationship Banker - Houston Central area

Houston Dose; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Bank of America is looking for a client-focused individual to engage clients and assist them with transactions through self-service resources like mobile and online banking. Ideal candidates will demonstrate strong communication skills and the ability to adapt to new technology.

Requirements include a bachelor's degree or related associate degree, along with experience in financial services and sales. The position involves a 40-hour work week, serving clients effectively in a busy environment.

Qualifications

• Enthusiastic self-starter with a strong work ethic focused on client outcomes.
• Ability to educate clients on self-service banking technologies.
• Confident in identifying solutions for client needs.

Responsibilities

• Engage clients in the lobby to assist with transactions.
• Manage financial center traffic and appointments.
• Follow established processes and guidelines for compliance.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s degree or a business-relevant associate degree

Job description

Job Overview

At Bank of America, we help make financial lives better through the power of every connection. This role is focused on engaging clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Required Qualifications

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Flexible to work weekends and/or extended hours as needed.

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or a business‑relevant associate degree such as business management, business administration, or finance.

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions AdvisoryRelationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Shift

1st shift (United States of America)

Hours Per Week

40