Relationship Banker - Glendale Burbank area - Armenian or Spanish required

Bank of America; Burbank (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused team member to engage clients in the lobby and guide them through self-service options like mobile and online banking. You will process cash transactions accurately and help clients connect to solutions that meet their financial goals.

This in-office role requires strong relationship-building and communication skills, plus the ability to learn new platforms.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Strong interpersonal skills and ability to educate clients.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and supports cash handling responsibilities.

Skills

Customer focus

Relationship building

Communication

Problem solving

Time management

Education

High School Diploma

Bachelor's Degree

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us! **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance - Armenian or Spanish required

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift and Hours

Shift: 1st shift (United States of America) Hours Per Week: 40

Pay and Benefits

• Pay range $25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.
• Predictable pay This role is compensated with a base salary and is not incentive eligible.
• Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Locations and Pay Transparency

Pay Transparency details US - CA - Burbank - 142 E Olive Ave - BURBANK MAIN OFFICE (CA8114), US - CA - Burbank - 255 N Pass Ave - NORTH TOLUCA LAKE BC (CA8195), US - CA - Burbank - 3400 W Magnolia Blvd - MAGNOLIA PARK BC (CA9151), US - CA - Glendale - 203 N Glendale Ave - WILSON & GLENDALE BC (CA8187), US - CA - Glendale - 345 N Brand Blvd - GLENDALE MAIN OFFICE (CA8109), US - CA - Glendale - 3812 San Fernando Rd - GATEWAY BC (CA8113), US - CA - Glendale - 6400 San Fernando Rd - WEST GLENDALE BC (CA0126), US - CA - Los Angeles - 2263 Colorado Blvd - EAGLE ROCK BC (CA9128), US - CA - Los Angeles - 2420 Glendale Blvd - SILVER LAKE-GLENDALE BC (CA9158), US - CA - Los Angeles - 5515 N Figueroa St - HIGHLAND PARK BC (CA9114), US - CA - North Hollywood - 5025 Lankershim Blvd (CA9104), US - CA - Pasadena - 145 W California Blvd - CALIF AND PASADENA BC (CA9183), US - CA - Pasadena - 880 E Colorado Blvd - Lake-colorado (CA9110), US - CA - South Pasadena - 929 Fair Oaks Ave - SOUTH PASADENA BC (CA9164)

PDAC Funding & Criminal History Restriction

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Bank of America Culture and Values

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency