Relationship Banker - Framingham / Marlborough Area

Bank of America; United States; On-site; USD 34,440 - 38,407; Full time

Benefits offered by this job

Paid time off

Physical, emotional, and financial well-being support

Benefits eligible

Job summary

Bank of America in Framingham seeks a motivated individual to engage clients in the lobby, assisting with transactions through various self-service resources. Responsibilities include processing cash transactions and addressing clients’ financial needs.

Ideal candidates will possess strong relationship-building skills, a high school diploma, and experience in financial services. The position offers a wage range of $25.00 – $27.88 hourly, with benefits including paid time off and support for employee well-being.

Qualifications

• Enthusiastic self-starter focused on client interests.
• Collaborative with strong relationship-building skills.
• Ability to educate clients on banking transactions.

Responsibilities

• Engage clients in the lobby for transaction assistance.
• Process cash transactions efficiently.
• Build relationships to meet financial needs.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree or business-relevant Associate’s Degree

Job description

Job Description

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. The position includes accurately and efficiently processing cash transactions for clients as needed and having deep conversations with clients to understand their financial and life priorities and connect them to suitable solutions.

Key Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Required Qualifications

• Enthusiastic self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborative and able to build and nurture strong relationships.
• Passionate, committed, and driven to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Flexible to work weekends and/or extended hours as needed.

Desired Qualifications

• Experience in financial services and knowledge of the industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business-relevant Associate’s Degree (business management, business administration or finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education

• High School Diploma / GED / Secondary School or equivalent.

Compensation & Benefits

• Pay range: $25.00 – $27.88 hourly, adjusted based on experience, education and skill set.
• Base salary with no incentive eligibility.
• Benefits eligible.
• Paid time off and support for physical, emotional, and financial well‑being.

Work Schedule

Shift: 1st shift (United States of America) – 40 hours per week.

Locations

Auburn, Framingham (two sites), Marlborough, Westborough, and additional sites across Massachusetts.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.