Relationship Banker Float | Burr Ridge & Joliet Market

Busey-Bank-2; Channahon (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Life insurance

Long-term disability

Wellness incentives

Job summary

Busey Bank is seeking a Relationship Banker (Floater) who delivers personalized customer service, processes transactions, and supports cross-selling across branches. The role requires travel between local branches to ensure operational coverage.

The candidate should have banking or sales experience, strong communication skills, and a High School diploma, with NMLS registration or the ability to obtain it. This role emphasizes customer relationships and accurate account handling.

Qualifications

• High School diploma or equivalent required.
• Previous banking and/or sales experience preferred.
• Knowledge of Microsoft Office.
• Willingness to travel between branch locations daily.
• Active NMLS registration required or ability to obtain.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Travel between branch locations to support staffing and operations.
• Cross-sell bank products and refer to appropriate lines of business.
• Open and manage a variety of accounts and assist with maintenance tasks.
• Support online banking and digital tools for customers.
• Process transactions accurately and balance cash drawer.
• Uphold bank policies, privacy, and compliance requirements.

Skills

Sales skills

Customer service

Communication

Math skills

Travel flexibility

Education

High School diploma

NMLS registration

Tools

Microsoft Office

Job description

Position SummaryThe Relationship Banker (Floater) role blends the responsibilities of a teller and a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. This role travels between branch locations as needed to support operational coverage. In addition, the Relationship Banker (Floater) handles more complex banking activities, including opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.Duties & ResponsibilitiesCustomer Service & Relationship BuildingTravel between locations as needed throughout your day in the designated MarketGreet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.Identify customer needs and offer solutions through the bank’s products and services.Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.Resolve customer concerns and issues promptly, ensuring a positive experience.Sales & ReferralsPromote and cross-sell bank products.Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.Account ManagementOpen and manage a variety of accounts.Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.Provide assistance with and support for online banking services and digital banking tools.Loan & Credit ProcessingRefer clients with credit needs to the appropriate banker or line of business.Transactions & Cash HandlingProcess transactions with a high degree of accuracy.Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.Compliance & Risk ManagementAdhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.Maintain confidentiality of customer information and ensure compliance with privacy regulations.Monitor for potential fraud or suspicious activity, following bank procedures to address issues.Operational SupportAssist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.Travel between the local branches.Education & ExperienceKnowledge of:Strong sales and customer service skillsStrong oral and written communication skillsBasic math and accounting functionsAbility to:Accurately count moneyPerform duties and make decisions under frequent time pressuresStand for extended periods of timeLift 50 poundsDemonstrate flexibility by traveling between branch locations to support staffing and operational needsEducation and Training:Requires a High School diploma.Requires previous banking and/or sales experience.Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.Requires knowledge of Microsoft Office.Compensation and BenefitsSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.Base Pay Range: $20.25 - $22.00 HourlyBusey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.Unsolicited ResumesBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.