Relationship Banker FLOAT (Atlanta, GA)

Coastal States Bank; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) & Company Match

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

AD&D insurance

Flexible Spending Account

Health Savings Account

Employee Assistance Program

Paid Time Off

Paid Federal Holidays

Paid Family Medical Leave

Referral program

Job summary

Coastal States Bank is seeking a Relationship Banker II Float to serve as a key client contact across branches. You will perform teller functions, account maintenance, and digital banking support while ensuring high service standards and accurate processing.

You will also assist with fraud prevention and specialized banking tasks for both consumer and business accounts. The role requires excellent customer service, strong attention to detail, and adherence to CSB's core values.

Qualifications

• Strong customer service and communication skills.
• Familiarity with consumer and small business banking products.
• Ability to navigate digital banking tools and platforms.
• Detail oriented with strong organizational and critical thinking skills.

Responsibilities

• Perform teller transactions and account servicing with accuracy.
• Support digital banking and fraud prevention efforts.
• Open, maintain, and close consumer accounts.
• Assist clients with card activation, online banking, and related services.
• Maintain security and privacy standards and comply with BSA/KYC procedures.

Skills

Customer service

Banking knowledge

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

About CSB:Coastal States Bank was founded on the relationships we build with each other and the communities we serve. At Coastal States Bank, we seek dedicated individuals who will strive to be a part of our growth and achieving our values.This position requires full-time hours Monday through Friday in a professional branch setting. This position in not remote. Pay is commensurate to experience in banking experience. Only qualified candidates will be contacted.Benefits Include:401(k) & Company MatchAD&D insuranceBankers School Career PlanningDental InsuranceDisability InsuranceEmployee Assistance ProgramFlexible Spending AccountMedical InsuranceHealth Savings AccountLife InsurancePaid Family Medical LeavePaid Federal HolidaysPaid Time OffReferral programVision InsuranceAbout the Role:The Relationship Banker II Float serves as a key point of contact for clients, this role provides teller duties, account servicing, digital banking support, account maintenance, fraud prevention assistance, and basic business account support while ensuring operational excellence and effective problem resolution. Relationship Bankers build and strengthen client relationships through knowledgeable service, attention to detail, and a commitment to Coastal States Bank’s Core Values of Character, Commitment, Service, Trust, and Community.This position also serves as a regional resource to float between branch locations as needed to support staffing, client service, operational coverage, and business objectives across the market.Position Focus Areas:Client Experience & Service ExcellenceUphold CSB Consistent Client Service Standards e.g., greet and acknowledge every client timely both walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked.Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues.Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes).Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management.Process address changes across applicable systems and coordinate with support teams for special account types (IRA, loan).Process Stop payments.Place check orders for both Consumer and Business AccountsTeller & Transaction ProcessingPerform daily teller functions: deposits, withdrawals, loan payments, Cashier’s checks, internal transfers, foreign currency exchange, and savings bond redemptions.Maintain and balance cash drawer within established limits; promptly resolve outages.Process night drop and mail deposits in compliance with procedures.Ensure compliance with all KYC and BSA guidelines, including proper ID verification.Work within approved limits for check cashing, counter checks, and client/non-client transactions.Process Reg CC holds on deposits as needed.Balance and replenish ATM; order cash and prepare shipments.Input wire transfers when requested by clients, following both in person and exception wire procedures.Security, Compliance & Operational ExcellenceFollow opening/closing branch procedures as outlined in the Branch Security Manual and Playbook.Adhere to all security guidelines: secure keys, lock workstations, protect client information, and uphold privacy policies.Maintain dual control for vault access, night drop/mail deposits, and other restricted functions.Complete CTRs on the same day of qualifying transactions; assist with Verafin callbacks by designated deadlines.Pull and review daily branch reports, including teller reconciliation, CTR logs, Lockbox and TCR Logs (if applicable).Participate in monthly, semi-annual, and annual audits (teller drawer, vault, debit card, safe deposit, bait money, security).Maintain 98%+ operational accuracy rating.Complete all assigned compliance and security training on time.Team & Community EngagementActively participate in monthly BSA/Retail calls, branch meetings, and team huddles.Support branch and bank initiatives, contributing to a collaborative and service-oriented culture.Uphold and model CSB’s commitment to community involvement.Consumer Account Opening & MaintenanceOpen consumer accounts (DDA, SAV, MMK, CDs) accurately.Ensure all client information is updated (address, phone, email, ID).Assist clients with initial onboarding: Online Banking, e-Statements, Bill Pay, Zelle.Issue, activate, and manage debit cards (in-branch or by mail).Perform account maintenance: add/remove signers, POA, beneficiaries, ownership changes, name changes.Ensure documentation accuracy and resolve QC exceptions in a timely manner.Digital Banking & Fraud SupportTroubleshoot and resolve issues with mobile deposit, debit card restrictions/fraud, Zelle, and Bill Pay.Process mobile deposit limit increases (temporary and permanent).Reset/unlock Online Banking passwords and MFA security questions.Respond to Verafin alerts in a timely manner; avoid appearing on Missing Verafin reports.Assist clients with fraud resolution in compliance with bank guidelines.Specialized TransactionsInput domestic and foreign wire transfers accurately.Process CD closures, modeling, and transcodes.Process IRA openings/closures, ensuring accurate paperwork and transcodes.Create automatic transfers, deposit rate adjustors, and overdraft protection setup.Business Banking SupportOpen non-complex business accounts (sole proprietor, single-member LLC, basic nonprofit/corporation).Perform basic business account maintenance (signer changes, ownership updates).Partner with Treasury Management and Digital Banking teams to resolve eCorp questions/issues.Ensure trust accounts and legal documentation are reviewed prior to account opening.Critical Success Factors:Client Focus: Provides exceptional, proactive service to every client.Operational Accuracy: Consistently maintains proficiency standards for balancing, reporting, and compliance.Teamwork: Actively contributes to branch success and peer support.Adaptability: Manages multiple priorities with professionalism and efficiency.Values-Driven: Demonstrates CSB’s Core Values of Character, Commitment, Service, Trust, and Community daily.Preferred Education/Experience/Software:High school diploma or equivalent; some college preferred. Knowledge of basic math. Minimum of 2 years of Retail banking or cash handling experience is preferred. Strong interpersonal and communication skills are preferred, along with the ability to build trust and serve clients with professionalism. Detail oriented with strong organizational and critical thinking skills. Comfort with digital banking tools and ability to educate clients on their use. Knowledge of a wide range of Microsoft Office software applications is preferred.Training:Responsible for the timely completion of all required compliance training such as BSA, Information Security, and other job specific training as assigned.BSA Compliance: Complies as required with relevant Bank policies and procedures related to BSA, including capture of required CTR data, capture of data for Monetary Instrument Log, and review of parties against the OFAC list. Promptly informs manager and/or compliance staff of potential suspicious activities.Additional Requirements:The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies. Proficient in operating computers and calculators with accuracy and efficiency. Must have excellent customer relation skills.Work Environment/Physical Demands:Professional regulated office environment with adherence to compliance, security, and operational standards. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to ten pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.