Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Gastonia (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate them on transactions, and empower them to use self-service channels like online and mobile banking. The role emphasizes accurate cash handling and deep conversations to identify financial goals.

You will collaborate with specialists in lending, investments, and small business to grow client relationships, manage center flow, and deliver a strong client experience across every interaction.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborative mindset to build and nurture relationships with clients.
• Excellent communication and problem-solving to educate and assist clients.

Responsibilities

• Engage clients in the lobby and educate them on transactions.
• Assist with cash transactions and guide use of self-service resources.
• Build relationships to meet clients' financial needs and connect them with solutions.

Skills

Client focus

Relationship building

Communication

Problem solving

Time management

Adaptability

Account management

Sales

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate them on transactions, and empower them to use self-service channels like online and mobile banking. The role emphasizes accurate cash handling and deep conversations to identify financial goals.

You will collaborate with specialists in lending, investments, and small business to grow client relationships, manage center flow, and deliver a strong client experience across every interaction.