Relationship Banker: Create Memorable Client Experiences

JPMorgan Chase; Vernon Hills (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is hiring an Associate Relationship Banker to welcome clients at a Chase branch in Vernon Hills, IL. You will apply financial knowledge to tailor banking solutions, build relationships, and guide customers through digital tools like Chase Mobile App and Chase.com.

The role emphasizes hospitality, compliance, and teamwork, with flexibility to work weekends and some evenings in a busy branch. Training and ongoing support are provided.

Qualifications

• Ability to create memorable experiences for our clients.
• Excellent communication skills, both in person and over the phone.
• Ability to quickly resolve client issues with attention to detail.
• Operate within established risk parameters/tolerances and meet compliance.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Excellent communication

Problem solving

Risk/compliance awareness

Banking knowledge

Weekend/evening availability

Education

High school diploma

College degree or military equivalent

Job description

JPMorgan Chase is hiring an Associate Relationship Banker to welcome clients at a Chase branch in Vernon Hills, IL. You will apply financial knowledge to tailor banking solutions, build relationships, and guide customers through digital tools like Chase Mobile App and Chase.com.

The role emphasizes hospitality, compliance, and teamwork, with flexibility to work weekends and some evenings in a busy branch. Training and ongoing support are provided.