Relationship Banker - Chesterfield

First-Bank; Chesterfield (MO); On-site; USD 24,000 - 30,000; Full time

Job summary

First Bank is seeking a Relationship Banker in a traditional branch setting. The role is split between processing teller transactions and building client relationships, with a focus on identifying financial needs and recommending banking solutions.

Ideal candidates have 6–12 months of cash-handling or customer service experience, and are comfortable meeting sales goals while delivering accurate, compliant service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 6 to 12 months of customer service, cash-handling, retail banking, sales, or related experience.
• Ability to process transactions accurately, balance a cash drawer, and follow controls.
• Strong customer service, verbal and written communication.
• Ability to cross-sell and meet established sales goals.

Responsibilities

• Process deposits, withdrawals, payments, check cashing, transfers and other teller transactions.
• Balance teller drawer daily, research discrepancies, and maintain records.
• Assist clients with account questions and digital banking needs.
• Identify opportunities to cross-sell and refer clients to partners.
• Maintain knowledge of retail banking products and updates.
• Follow risk, compliance and privacy procedures.

Skills

Customer service

Cash handling

Sales experience

Communication skills

Relationship building

Attention to detail

Education

High school diploma or equivalent

Tools

Teller systems

Digital banking tools

Job description

The Relationship Banker supports a traditional branch environment, with approximately 75% of the role focused on processing teller transactions, handling cash, and supporting daily branch operations. The remaining 25% is focused on building client relationships (also referenced as bank customer), identifying financial needs, recommending appropriate banking solutions, and contributing to individual and branch sales goals.

The Relationship Banker serves clients at the teller line by accurately processing deposits, withdrawals, payments, check cashing, transfers, and other routine banking transactions. During these interactions, the banker recognizes opportunities to deepen relationships, educates clients about products and digital tools, and makes appropriate referrals to branch teammates and internal business partners.

This role is ideal for candidates with experience as a Bank Teller, Universal Banker, Relationship Banker, Personal Banker, Member Service Representative, Customer Service Representative, or in a similar retail banking, credit union, cash-handling, or customer-facing role.

Successful candidates will have experience providing accurate, efficient service in a fast-paced environment, handling cash responsibly, balancing transactions, following operational controls, and identifying opportunities to cross-sell products or refer clients for additional financial solutions. This position has defined individual sales goals and contributes to branch sales and service results.

In This Role You Will

Teller Transactions and Client Service (Approximately 75%)

• Process deposits, withdrawals, loan payments, check cashing, transfers, cashier’s checks, money orders, and other routine teller transactions accurately and efficiently.
• Receive, count, verify, and safeguard cash and negotiable instruments in accordance with established procedures and assigned limits.
• Balance the teller drawer daily, research and resolve discrepancies, and maintain accurate transaction records.
• Provide prompt, professional service while verifying client identity, account ownership, endorsements, funds availability, and transaction authorization.
• Assist clients with account questions, routine service requests, debit card needs, online and mobile banking, and other branch services.
• Follow all cash-control, dual-control, security, fraud-prevention, privacy, and loss-prevention procedures.
• Maintain an organized teller station and support opening, closing, vault, night-drop, and other daily branch procedures as assigned.
• Recognize unusual or potentially fraudulent activity and promptly elevate concerns in accordance with bank procedures.

Client Relationships, Cross-Selling and Sales Goals (Approximately 25%)

• Build client relationships through attentive service, needs-based conversations, and consistent follow-up.
• Identify opportunities during teller and service interactions to cross-sell appropriate consumer banking products and services.
• Recommend deposit accounts, debit and credit cards, digital banking services, certificates of deposit, consumer loans, home equity products, and other solutions based on client needs.
• Open and maintain consumer deposit accounts in accordance with bank procedures and applicable requirements.
• Generate qualified referrals to mortgage, consumer lending, business banking, investments, insurance, and other internal partners.
• Meet established individual sales goals and contribute to branch sales, referral, service, and client-retention goals.
• Participate in branch sales campaigns, outbound calling, lead follow-up, and other client outreach activities as assigned.
• Maintain current knowledge of retail banking products, services, promotions, and digital tools.

Additional Branch Responsibilities

• Resolve routine client concerns and elevate complex matters appropriately.
• Support lobby management, client traffic flow, and branch coverage as business needs require.
• Work collaboratively with branch teammates to meet client needs and achieve branch objectives.
• Complete required training and remain current on products, systems, procedures, and regulatory expectations.

Risk Management and Compliance

• Follow all bank policies, procedures, regulatory requirements, and risk-management expectations.
• Complete account openings, transaction documentation, referrals, and service records accurately and in accordance with bank standards.
• Protect client information and maintain confidentiality at all times.
• Apply required procedures related to client identification, fraud prevention, suspicious activity, funds availability, and transaction monitoring.
• Promptly report operational, security, compliance, or client concerns through appropriate channels.

Other Duties

• Perform other duties as assigned.

Compliance Requirements

As part of the employment process for this position, you will be required to meet the requirements of a background and credit check.

This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including registration with the Nationwide Mortgage Licensing System and Registry, NMLS, after hire.

Qualifications, Competencies and Skills

Required

• High school diploma or equivalent.
• Minimum of 6 to 12 months of customer service, cash-handling, retail, sales, retail banking, financial services, or related customer-facing experience.
• Ability to process transactions accurately, handle cash responsibly, balance a cash drawer, and follow established controls and procedures.
• Demonstrated customer service skills, including professional verbal and written communication.
• Ability to build relationships, identify client needs, cross-sell appropriate products and services, generate referrals, and work toward established sales goals.
• Ability to work accurately with client information, account documentation, and banking systems in a fast-paced environment.
• Ability to work a flexible schedule, which may include Saturdays.
• Ability to obtain and maintain NMLS registration after hire.

Preferred

• Previous experience as a Bank Teller, Universal Banker, Relationship Banker, Personal Banker, Member Service Representative, or in a similar retail banking or credit union role.
• Previous experience handling and balancing cash in a customer-facing environment.
• Experience with deposit accounts, teller systems, consumer banking products, digital banking services, or referral-based sales.
• Working knowledge of retail banking products, operational controls, lending products, and digital banking solutions.
• Good analytical and problem-solving skills.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is$17.75 - $21.75 per hour

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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