Relationship Banker Business Specialist

PNC Financial Services Group, Inc.; West Grove (NJ); On-site; USD 63,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Notary services

Job summary

PNC Financial Services Group, Inc., based in the West Grove branch (Neptune, NJ), seeks a Relationship Banker Business Specialist to grow consumer and business deposits, lending and payments solutions. You will collaborate with ecosystem partners, lead referrals, and deliver an exceptional client experience from onboarding to servicing.

The role requires a Bachelor's degree and notary ability; in-office, with incentive-based compensation and a comprehensive benefits package.

Qualifications

• Knowledge of banking products and services.
• Ability to develop and manage client relationships.
• Comfort with sales workflows and referral generation.

Responsibilities

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Lead collaboration with ecosystem partners to achieve business results.
• Generate proactive leads and appointments inside and outside the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage referrals and leverage bank tools to grow client wallet share.
• Identify opportunities and coordinate with Branch Manager and Business Banker.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Technology Use

Sales Competencies

Business Acumen

Digital Awareness

Effective Communication

Multitasking

Prospecting

Selling

Understanding Needs

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Central New Jersey organization, you will be based in the West Grove Branch, located in Neptune, NJ. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Responsible for proactive lead generation and appointments conducted inside and outside of branch.
• Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households.
• Responsible for managing and growing Business Banking relationships under 2MM in sales revenue.
• Takes action, using client information from various sources and translates to actionable sales strategy and tactics.
• Generates quality referrals to ecosystem partners.
• Leverages tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside of the branch as a COI.
• Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly.
• Holds partners accountable for routine updates and referral follow up.
• Client experience and Hospitality management--differentiates the client experience through advanced conversation skills.
• Delivers client well-being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing.
• Solves clients’ problems courteously and with urgency, escalating where necessary.
• Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
• Works with branch team to help them identify consumer and business banking opportunities to create referrals.
• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grow client share of wallet through a differentiated client experience.
• Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies Banking Products
• Business Acumen
• Customer Experience Management.
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting.
• Selling.
• Understanding Customer Needs

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,000.00 – $105,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About PNC

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.